Troubleshooting Verification Errors
This guide outlines the system parameters and solutions for common FACEIT Verification error codes.
"Multiple Account Detected"
This error indicates that your identity data is already linked to another profile in the platform database. Platform rules restrict each individual to a single verified account. You must continue playing on your existing verified profile.
To link your identity data to a different profile, you must permanently delete the original verified account and wait out the mandatory 6-month data retention period before the system will clear your identity documents for a new verification attempt. If you have never completed verification on another account, open a support ticket [Link].
"Face Matching Unsuccessful"
This error indicates that the automated system cannot match your live facial capture scan with your uploaded identification document or your historical verification logs.
Using someone else's identity or documents to pass verification is a violation of platform rules. Support teams cannot bypass this restriction or manually verify any individual other than the person who initiated the original verification attempt.
If you are the account owner and receive this error, the verification software cannot validate your live facial capture against your document photo. If your identification document is older and your physical appearance has changed significantly, complete the process using a more recently issued government ID. If you do not possess an alternative ID, submit a support ticket [Link] for manual profile review.
"My verification is stuck on 'Pending'"
All verification attempts resolve automatically in either a pass or a fail status. Processing queues can take up to 15 minutes to complete validation checks during peak intervals. If your status displays as pending, do not close the window or submit a new request; allow the active database session to finish processing.
"There’s no QR code to start the verification process"
If the QR code interface fails to render on your desktop client or browser page, active script blockers or hardware acceleration errors are interfering with the element. Initialize the verification sequence using a alternative web browser.
"No document detected"
The scanning software cannot identify a valid government document within the camera frame. Ensure you are photographing the correct side or primary data page of your identification card. Verify that your document type is included on the regional eligibility list. A full breakdown of accepted identity documents by country is available here.
"No motion sensors access"
The mobile browser cannot access your device's hardware sensors or the hardware lacks compatible orientation modules. Check your mobile browser permission settings to enable sensor access, or complete the process using a alternative smartphone. You can use a borrowed device to complete the scan, but you must personally complete the live facial capture step.