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Learn about the FACEIT Anti-cheat here

Technical Game Troubleshooting

Tech issues interrupting your play? Find troubleshooting steps here

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Had an issue with a player? Take a look here!

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Click here for information about our subscription packages

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For all information regarding ESEA on FACEIT!

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Questions about the shop or an order? Look no further!

Organizers

Help for organizers, setting up tournaments, hubs, etc

FPL

For those looking to join the big leagues

Social Features

Information regarding friends, posts, highlights

Promoted articles

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  • FPL Proving Grounds

    Why are you making changes to FPL? We want to r...

  • Forgotten my login details

    ‘Your login details are incorrect’ - If you’re ...

  • Disabling two-factor authentication (2FA)

    If you’ve replaced your phone and therefore can...

  • How to get started running PUBG MOBILE Tournaments on FACEIT?

    After logging in and connecting PUBG MOBILE to...

  • How to run your own PUBG MOBILE Tournament using FACEIT

    Tournament Setting Page This is the first view...

  • What is FACEIT Anti-cheat and how does it work?

    The FACEIT Anti-cheat is the ESL FACEIT Group’s...

  • Underage consent FAQ

    My parent did not receive the email, what now? ...

  • Initial CS2 game registration

    How do I register CS2 on FACEIT? The process of...

  • Multi-Account Detection FAQ

    MY ACCOUNT SAYS I NEED TO VERIFY BUT I'VE ALREA...

  • Verification known issues

    My verification failed, why? There are a number...

  • Verification FAQ

    To find out how to begin the verification proce...

  • The Verification process

    To view the verification FAQ, click here IMPORT...

  • Can I change my CS2 game ID?

    In accordance with our Terms & Conditions, alte...

  • Connecting CS2 Steam ID problems

    If you're encountering challenges while linking...

  • Map FAQ

    WHY IS THE MINIMUM MAP SELECTION NOW 5 INSTEAD ...

  • CS2 FAQ

    What happens to my CS:GO account?  When will C...

  • What is a premium subscription?

    A premium subscription grants users access to a...

  • Season FAQ

    WHAT DOES A SOFT ELO RECALIBRATION MEAN? A "sof...

  • Changing your email address

    Navigate to your FACEIT account settings Cli...

  • Server FAQs

    ABOUT SERVER LOCATIONS HOW DO THE SERVER LOCATI...

  • Mission & Ladder FAQ

    WHAT WILL HAPPEN TO MY CURRENT MISSION PROGRESS...

  • Super Match FAQ

    What happened to EU Premium Queue? EU Premium Q...

  • Elo Recalibration FAQ

    Why has my Elo rating changed in CS2? CS2 is a ...

  • Verified Priority Matching FAQ

    Are there any changes to the Verified Priority ...

  • Match balance indicator

    What is the Balance Indicator? The Balance Indi...

  • Public BETA Known Issues

    Welcome to our Known Issues page. This space is...

  • Ads Drops FAQ

    What are Drops?  Drops are a new way to reward ...

  • Voice FAQ

    How can I get access to voice? We’re currently ...

  • SA FACEIT Community Clash 2023

    The South American Community Clash- What it is ...

  • North America Community Clash

    Community Clash is finally back in NA! With th...

  • Doritos Road To DreamHack Winter 2023

    TERMS AND CONDITIONS The Promoter The promoter ...

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