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Playing on FACEIT

Find our how to get started playing and using FACEIT features!

Account Management

For issues related to your FACEIT account

Game Registration Help

Need help registering a game? Find tips here!

Anti-Cheat

Learn about the FACEIT Anti-cheat here

Technical Game Troubleshooting

Tech issues interrupting your play? Find troubleshooting steps here

Community Moderation

Had an issue with a player? Take a look here!

Subscriptions

Click here for information about our subscription packages

Faceit Shop

Questions about the shop or an order? Look no further!

Organizers

Help for organizers, setting up tournaments, hubs, etc

FPL

For those looking to join the big leagues

Social Features

Information regarding friends, posts, highlights

Promoted articles

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    HOW DO I JOIN A TOURNAMENT? To begin finding a ...

  • Initial Temperia game registration

    HOW DO I REGISTER MY TEMPERIA ON THE PLATFORM? ...

  • Code of Conduct

    At FACEIT, we strive to create an enjoyable, cl...

  • TPM 2.0 needs to be enabled to launch FACEIT AC

    If you have this error message when starting th...

  • Secure Boot needs to be enabled to launch FACEIT AC

    If you have this error message when starting th...

  • Your system is missing important Windows security updates.

    Make sure you apply the latest security updates...

  • What is a premium subscription?

    A premium subscription grants users access to a...

  • CSGO connect retry errors

    If you’ve been experiencing connectivity issues...

  • Initial CS:GO game registration

    How do I register CS:GO on FACEIT? Connecting C...

  • Change my nickname

    If you’re looking to change your nickname and a...

  • Connecting CS:GO Steam ID problems

    If you’re having trouble connecting your CS:GO ...

  • "Forbidden driver" error message and blocked drivers

    The FACEIT Anti-Cheat is blocking certain drive...

  • Changing your email address

    Navigate to your FACEIT account settings Cli...

  • Can I change my CS:GO game ID?

    As per our Terms & Conditions it’s not possible...

  • You need to enable DEP to launch FACEIT AC

    If you experience this issue, turn DEP back on ...

  • Enabling 2-factor authentication

          How do I set up Two-Factor Authenticatio...

  • VAC ban in CSGO

    What is a VAC ban? A Valve Anti-Cheat (VAC) ban...

  • You need to have the Anti-cheat client running to connect

    If you see this error when trying to connect to...

  • How to verify your phone number/ FAQ

    Head to your account settings page: https://ww...

  • LAN Settings for playing CSGO with friends

    If you and your friends are playing from the sa...

  • The service cannot be started

    This means the user disabled the Anti-cheat. Y...

  • Fatal error

    If the Anti-cheat closes indicating Fatal error...

  • You need to disable Hyper-V to launch FACEIT AC

    It is not possible to have Hyper-V running whil...

  • Can I have more than one FACEIT account?

    Unfortunately, the answer is NO. Players are on...

  • 'Service has been stopped' when starting the Anti-cheat

    If you experience this issue, turn off the syst...

  • Deactivate account

    To Deactivate your account log into the support...

  • Troubleshooting when your game does not start

    Some of your Windows files or video driver file...

  • Forgotten my login details

    ‘Your login details are incorrect’ - If you’re ...

  • Disabling two-factor authentication (2FA)

    If you’ve replaced your phone and therefore can...

  • How do I connect to a CS:GO match?

    After the server location and map has been deci...

  • Waiting for players to join a CS:GO match

    Players have five minutes to join any FACEIT ma...

  • What to do as a team captain in a CS:GO lobby

    In the lobby Team captains are chosen at random...

  • Contacting live support from a CS:GO match

    At FACEIT we have a team of trained volunteers ...

  • Blue screen indicating FACEIT.sys

    When your Windows operating system experiences ...

  • Troubleshooting issues with OBS

    The latest version of the screen capturing soft...

  • FACEIT CS:GO Elo and skill levels

    Level : 1 - 800 Level : 801 - 950 Leve...

  • How to download and watch a CS:GO demo

    Navigate to the matchroom of the game you want ...

  • Match balance indicator

    What is the Balance Indicator? The balance indi...

  • CSGO Leagues on FACEIT

    Leagues are a great way to track your progress,...

  • CS:GO Missions

    Over the years the missions system has undergon...

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