FACEIT Online support user guide
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How to find what you are looking for:

Using the search bar at the top of the site type in a "Keyword" that best represents your issue. Choose the appropriate article with your issue. If you find the answers you are looking for after reading the article, that is great news! If not, feel free to submit a request after reading through the article at the bottom. Our support team will get back to you as soon as possible.