A structured verification protocol is active for high-profile accounts or profiles flagged for suspicious competitive behavior. The system applies to notable players, content creators, or accounts whose sudden performance shifts draw widespread community attention, and it functions to validate account legitimacy. The protocol executes in three distinct stages that escalate based on account data validation.
Stage 1: Account Investigation
The support and Anti-Cheat teams perform an exhaustive investigation of the flagged player's historical data and verify their current profile status. This phase includes:
Multi-Account Checks: A review of hardware identifiers, network data, and historical matching telemetry to cross-reference for smurfing or ban evasion.
Mandatory Verification: Enforcing immediate identity verification if the account has not yet completed it.
Biometric Face Recheck: Requiring a new facial capture scan if the profile already holds verified status.
Anti-Cheat Analytics: A deep telemetry scan of the account's historical match data by the Anti-Cheat team.
Accounts that fail any part of this initial investigation receive an immediate platform ban. Profiles that clear this database scan without an infraction move to Stage 2.
Stage 2: Live Verification
The support and Anti-Cheat teams conduct a live interview using a webcam interface to evaluate the player's hardware configuration, driver setups, and software environments. Following the interview, the player must participate in a live, supervised gameplay session with an active webcam feed covering their peripheral space.
Providing conflicting technical details, refusing to disclose setup variables, or failing to attend the scheduled interview results in an immediate verification failure and account suspension. Under specific circumstances where match data remains inconclusive, the account moves to Stage 3.
Stage 3: In-Person Verification
This stage applies strictly to exceptional cases to verify physical performance metrics against platform statistics. The player receives an invitation to a FACEIT facility or an authorized neutral location to play multiple matches under direct supervision. The gameplay session executes on standardized tournament hardware provided entirely by the platform.