Enviar una solicitud

Can't find what you need? Tell us about it and the team will get back to you.

Please take the time to read each initial Contact Reason that best fits your issue and then choose the appropriate secondary reason afterwards.

This section must include your faceit name but if you do not know this then state unknown or not applicable

Your own, full, human, first and last name.

Please provide a link to the match, or provide the Matchroom ID, to the match this incident occurred in. (Example: https://www.faceit.com/en/cs2/room/1-a555d555-296b-4d3a-bad9-aa4xbxbxbx90bc)

Please enter the email of the account in question.

Placeholder format is https://steamcommunity.com/profiles/76561231231231231. Please do not copy-paste this example

Player's Nickname or FACEIT Profile (Example: Nuggets321 or https://www.faceit.com/en/players/Nuggets321)

Unfortunately, we cannot watch demos. Please provide us with evidence of the griefing with a streamable link or attach a .png, .jpg, etc to the description. We also ask that you do NOT use "imgur" when providing evidence.

Please enter the new email that you want to put on your account.

Please chose the game you have an issue with or if not listed chose "Other"

Choose all the fields that apply to your issue

Please let us know what region you are playing in

Please enter if applicable - example: Steam, Smite, Wot Public Profile URL's

Shop order IDs can be found on the prizing/drop page: https://www.faceit.com/en/settings/prizes-drops or in the orders page: https://www.faceit.com/en/settings/orders

Please link the ladder or tournament that you are waiting for the prize from

Please provide a link to the tournament, the club, or the team on FACEIT that was used in the attempted scam

Please provide the Activision ID that you want to link to your account

The username (or link) of the banned player you played against.

The username (or link) of the banned player you queued with. You can find it by pressing on the notification you got about the Elo deduction. Please put only 1 player.

Choose the best option that applies to your verification issue

Note that the content you would like to report may violate our FACEIT Content Standards: https://support.faceit.com/hc/en-us/articles/21295054606620. For more information on how we handle illegal content, please see our Code of Conduct: https://support.faceit.com/hc/en-us/articles/7479123364892 and our Banning Policy: https://support.faceit.com/hc/en-us/articles/208282375

Feel free to include more than one link if this content is on multiple pages

Please note that any other types of claims will not be addressed through this form. Abuse of this form may result in the termination of your account.

This may be your full name or the name of the organisation for which you are the authorised representative.

If you are not either, we will not be able to process your report. If you believe someone else’s rights have been violated by content on FACEIT, you may wish to ask them to contact us directly.

If you are not the rights owner or their authorised representative, we will not be able to process your report. 

If different than the contact reason please look for the correct one or use the "Other" option and state your issue here.

Ingrese los detalles de esta solicitud. Un integrante de nuestro personal de soporte responderá en breve.

We would like to better understand what is the issue you have

Please select the CORRECT server location that you have been having issues on

We would like to better understand what's your Elo issue

Tick this box to confirm you understand that Steam accounts are never unlinked from FACEIT accounts.

Steam IDs are not removed when an account is deleted, you will not be able to add this SteamID to a new FACEIT account.

Tick this box to confirm that you have read https://support.faceit.com/hc/en-us/articles/15644877597596-How-to-Report-CS2-Server-and-Lag-Issues-on-Faceit and have provided all of the information requested in this article

Tick this box to confirm you understand that deactivation will not allow you to verify another account!

Tick this box if you understand and accept that your account will be immediately deactivated without consideration of special circumstances or conditions.

Tick this box if you understand that deletion and deactivation are different things and you wish to solely deactivate rather than delete your account.

Please tick if you have read all of the above, as well as our deactivation policy: https://support.faceit.com/hc/en-us/articles/115000014004-Deactivate-account, and agree that the SteamID will not be removed, verification will not be removed and that the minimum deactivation period is 6 months.

For more information on account deactivation, please see this article: https://support.faceit.com/hc/en-us/articles/115000014004-Deactivate-account

Please check this box to confirm that you have included a screenshot and description of the error in your ticket.

By ticking this box you confirm that you are logged in. If you are not logged in your ticket will be closed.

Please check this box to confirm that you are happy with the email entered in the form.

By submitting this report, you state that: (i) you have a good-faith belief that that the content you are reporting is unlawful in the manner you described in the report; (ii) the information contained in this report is accurate; and (iii) to the extent you are acting on behalf of a client, that you are the legal representative authorized by that client to submit this report.

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