FACEIT exists to give competitors a clean, fair, and respectful place to play, practice, and improve. Keeping it that way is a shared responsibility. The four principles below set out what we expect, what crosses the line, and how we enforce.
1. Play fair
Progress on FACEIT comes from skill and teamwork. The following behaviours create an unfair advantage, and they carry zero tolerance and our longest bans:
- Cheats, or third-party software or hardware that gives a clear unfair edge
- Exploiting bugs or glitches for an advantage
- Rank manipulation: creating alternate accounts to play below your skill level, boosting, or deranking
- Match fixing and win trading
- Stream sniping: using an opponent's live broadcast to gain an advantage
- Account sharing
Exact penalty durations are in the Ban Policy.
2. Compete with respect
Competitive games run hot, and that is part of why we play. Talking trash, competing hard, and being frustrated after a bad loss are part of the game. What we act on is behaviour aimed at a person rather than at the match.
Prohibited:
- Harassment: repeatedly targeting a player to make their experience worse
- Discrimination: attacking someone for who they are, such as their race, gender, nationality, or sexuality
- Threats: wishing or threatening real-world harm on another player
Generally allowed, within reason:
- Trash talk, banter, and profanity
- Frustration aimed at the match
- Harmless support of a country, sports team, or a cause. For example, "free [country]" is support, "kill all [group]" is a threat
Outside the zero-tolerance cases, we weigh conduct in context rather than against a fixed list of words. We look at the act, the context of the match, and the player's history, so a one-off outburst after a lost round is not treated the same as the same behaviour every round and match.
We do not publish a banned-words list, because context is what decides. Calling someone a “bot” a couple of times is fairly trivial, but spamming it every single round of the match is not.
3. Do not disrupt matches
Players come to FACEIT to try and win. Deliberately ruining a match wastes time for four other players, and it is penalised accordingly.
Prohibited:
- Throwing or intentionally losing
- Teamkilling, deliberate teamflashing, blocking, or sabotaging teammates
- Going AFK, moving occasionally to avoid automatic kicks, or repeatedly abandoning matches
- Ghosting: relaying information to give opponents an advantage
- Overly spamming chat or voice with things that do not contribute to winning the match
Playing badly is not griefing. Missing a clutch, bottom-fragging, or a bad game is not a reportable offence, and a report for poor performance is not something we action.
4. Keep content safe and legal
What you share on FACEIT falls under our Content Standards. Content that breaks them is removed and may carry a ban.
If you break this Code
Depending on what happened and your history, consequences run from a warning, to a cooldown, to a temporary ban, to a permanent ban. Severity and history decide the outcome together. Severe offences skip warnings and are actioned on the first offence, while permanent bans are reserved for the most extreme cases and for players who show no sign of changing.
To have a case reviewed, use the report button on the match page or the player's profile. A report from there arrives with everything needed to review the case (the demo, chat, round, and players involved), and consolidating reports in one place lets us prioritise the most reported offenders first.