How to Report CS2 Server and Lag Issues on Faceit

As a competitive gamer, you know how frustrating it can be when your game suddenly lags or the server acts up, especially in a crucial moment. At Faceit, we take these issues seriously and want to help you get back to smooth gameplay as quickly as possible. To do that, we need your help in providing accurate and detailed reports when you encounter problems. This guide will walk you through the steps to ensure your report contains all the necessary information, making it easier for our team to identify and fix the issue.

What to Include in Your Report

When you experience server or lag issues, the more details you can provide, the better. Here's what we need:

1. Match Information:
   • Match ID: This helps us locate the exact game you played.
   • Affected Users: Whether the issue impacted everyone or just specific players.
2. Issue Description:
   • Summary: Briefly describe the problem and whether it’s recurring.
   • Evidence: Attach videos or screenshots if available.
   • Time: The exact moment (in-game and real-time) when the issue occurred.
3. Technical Details:
   • Connection Type: Whether you were on Wi-Fi or wired.
   • Software Running: What other programs were running while you were playing?
   • Platform: Faceit client or web version.
   • Map and Game Version: The map you played and the game version.
4. Location:
   
   • Where You Are: Your physical location and your Internet Service Provider (ISP).
   • Server Details: The server’s IP address, and results from any diagnostic tests (ping, traceroute).
5. Send your report: Send the report to us through a support ticket at this link, making sure to use the contact reason “Elo, Server & Matchmaking Issues > Server Issues”