My account has been compromised

The first and most important thing you can do is not panic and follow these steps:

Secure your device 

Securing your device to fend off most attackers can be done fairly easily:

Contact Support

 Submit a ticket immediately to our support team with the following information:

  • Faceit account name
  • Email address
  • First and last name
  • Date of birth
  • Steam ID 64 (begins with 76)

Secure your account

There are steps you can take to secure your account before you’ve recovered it, as well as after.


  • Check online if your email and password have been leaked from another website 
  • Change the password of your email account as the forgot password function on FACEIT could be used to gain access to your FACEIT account 
  • Ensure you don’t share your account with anyone


NOTE: We are unable to return any lost FACEIT points as a result of a third party gaining access to your account. 

 If you still require help click below to contact us directly by email


Was this article helpful?
13 out of 118 found this helpful



Article is closed for comments.