My account has been compromised

The first and most important thing you can do is not panic and follow these steps:

Secure your device 

Securing your device to fend off most attackers can be done fairly easily:

Contact Support

 Submit a ticket immediately to our support team with the following information:

  • Faceit account name
  • Email address
  • First and last name
  • Date of birth
  • Steam ID 64 (begins with 76)

Secure your account

There are steps you can take to secure your account before you’ve recovered it, as well as after.

Before…

  • Check online if your email and password have been leaked from another website https://haveibeenpwned.com/ 
  • Change the password of your email account as the forgot password function on FACEIT could be used to gain access to your FACEIT account 
  • Ensure you don’t share your account with anyone

After…

NOTE: We are unable to return any lost FACEIT points as a result of a third party gaining access to your account. 

 If you still require help click below to contact us directly by email

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