Forgotten my login details

Created On by FACEIT Support

What if i have forgotten my account details?

If you receive the message: 

Your login details are incorrect

That’s alright, forgotten logins happen all the time but please do not create another account thinking that you can link your game account as this won’t work, you’ll see the error “Your game account is linked to another user”

First and foremost we do not give out email address information.

We advise that you visit the main login of our website and click the "Forgot Your Password" option. You will be asked to enter your email address however, by power of deduction you should be able to figure out which email address you used as you'll either receive the password link in your email inbox/spam/junk mail folders or you won't.



If you try all your emails and do not receive an email within 24 hours please contact our Customer Support team and we will endeavor to assist you with your login issues. Please include the following information:

  • Your game account information.
  • If you have created a second account, then please send in your - FACEIT email address associated with the new account.
  • Photographic ID that includes both your first and last name so we can compare this with the information we have for you.

We will be cross-referencing on IP, Name and Steam Data, if none of these match up we will not provide you with your email address and your only option will be to create a new FACEiT account with a new Steam ID and email address.


 If you still require help click below to contact us directly by email


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