Anti-Cheat crashes with "Crash Report Handler" window

⚠️ We have had reports that F-Secure is causing the AC to crash. We're investigating the issue. In the meantime, please try to add an exception for the Anti-cheat (C:/Program Files/FACEIT AC/faceitclient.exe).

If the Anti-Cheat crashes and a "Crash Report Handler" window appears, this may be due to the following issues:

• Your PC is infected by malware. Please run a system scan with Malwarebytes Anti-Malware.
• This could be caused by malfunctioning hardware in your PC:
  • Disable any overclock and try again
  • Try to update your BIOS and drivers 
  • Test your hardware to check if it find any errors:
    1. Download Prime95.
    2. Run it and click on "Just Stress Testing"
    3. Select "Blend" if not already selected and click on "OK"
    4. Let the test run at least for 1 hour or until you see any errors
    5. If Prime95 did not find any errors, you can try to test your RAM with memtest86. Please see this video on how to use memtest86.
    6. If any errors are found, your hardware is defective and most likely needs to be replaced.
  • There are some issues with Intel 13th/14th Gen CPUs which are causing a large number of crashes. These crashes are not always detected by Prime95/memtest86+. Please read this news article for more information.

If none of these solutions work for you, please create the memory dump and open the folder where it was created. The dump file may be large in size and therefore it needs to be compressed: 

1. Right-click over the file you wish to compress
2. In the context pop-up menu, select Send to -> Compressed (zipped) folder
3. The compressed file will have the same name as file you selected.

To share the memory dump with our support team, please choose a file sharing service like Google Drive, Microsoft OneDrive, Dropbox, and upload the compressed dump file.  Once the upload is completed, you may share the download link with a support agent by creating a support ticket.