If the Anti-Cheat crashes and a "Crash Report Handler" window appears, this is often due to one of two issues:
1: Your PC may be infected by malware.
- If you believe this may be the case, please run a system scan. We recommend Malwarebytes Anti-Malware.
2: You may have malfunctioning hardware in your PC:
- To determine whether faulty hardware is causing the issue and to potentially resolve it, please follow these steps:
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Disable Overclocking
- Turn off any CPU/GPU overclocking and test again.
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Update BIOS and Drivers
- Make sure your BIOS and all drivers are up to date.
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Test your Hardware
- Download Prime95.
- Run it and click on "Just Stress Testing"
- Select "Blend" if not already selected and click on "OK"
- Let the test run at least for 1 hour or until you see any errors
- If Prime95 did not find any errors, you can try to test your RAM with memtest86. Please see this video on how to use memtest86.
- If any errors are found, your hardware is defective and most likely needs to be replaced.
- Note that some Intel 13th/14th Gen CPUs have known stability issues that may not be detected by Prime95 or MemTest86+. Please read this news article for more information.
If none of these solutions work for you, please reach out to our dedicated CS2 support team! To do so, please create the memory dump and open the folder where it was created. The dump file may be large in size and needs to be compressed as a consequence:
1. Right-click over the file you wish to compress
2. In the context pop-up menu, select Send to -> Compressed (zipped) folder
3. The compressed file will have the same name as the file you selected.
To share the memory dump with our support team, please choose a file sharing service like Google Drive, Microsoft OneDrive, Dropbox, and upload the compressed dump file. Once the upload is completed, you may share the download link with a support agent by creating a support ticket.