Game crashes while using the Anti-Cheat can often be the result of modified or corrupted Windows files or video driver files. Please try the following solutions:
- Do a system scan with Malwarebytes Anti-Malware to find any malware that might have modified critical windows files
- Install the latest version of your graphic drivers. Re-install if the latest version is already installed. Modded drivers are not supported and may prevent the game from starting.
- Check for corrupted Windows files with the System File Checker
- If you installed Smart Game Booster, please try to uninstall it, as this application modifies DirectX system files.
- Make sure that the game executable is not set to run as Administrator. Go to the game directory, right click on the executable (e.g. cs2.exe), click Properties, Compatibility, and untick "Run this program as an administrator".
- If you are using a HP computer, we have had reports that a service called Sound Research SECOMN Service is causing game crashes. If it is present on your system, setting the Startup Type to Disabled should fix the issue.
Crashes can also be caused by a third-party application on your PC, not necessarily the Anti-Cheat. Our Anti-Cheat launches CS2 with -allow_third_party_software, which allows third-party applications to load their DLLs into the game. An incompatible or unstable third-party application can cause the game to crash.
Please try to add -allow_third_party_software to your launch options, close the Anti-cheat, start the game. If the game still crashes, then the crash is not linked to the Anti-cheat.
Intel 13th/14th Gen CPUs are known to be causing a large number of crashes for certain players. Please read this news article for more information.
If this solution does not work for you, please make sure to get in touch with our dedicated CS team to get you up and running: Contact Support.