Troubleshooting game crashes

If your game crashes, some of your Windows files or video driver files might be modified and/or corrupted. Please try the following solutions:

  • Do a system scan with Malwarebytes Anti-Malware to find any malware that might have modified critical windows files
  • Install the latest version of your graphic drivers. Re-install if the latest version is already installed. Modded drivers are not supported and may prevent the game from starting.
  • Check for corrupted Windows files with the System File Checker
  • If you installed Smart Game Booster, please try to uninstall it, as this application modifies DirectX system files.
  • Make sure that the game executable is not set to run as Administrator. Go to the game directory, right click on the executable (e.g. cs2.exe), click Properties, Compatibility, and untick "Run this program as an administrator".
  • If you are using a HP computer, we have had reports that a service called Sound Research SECOMN Service is causing game crashes. If it is present on your system, setting the Startup Type to Disabled should fix the issue.

There are some issues with Intel 13th/14th Gen CPUs which are causing a large number of crashes. Please read this news article for more information.

If you have this problem in CS2, it might not be caused by the AC, but by a third-party application running on your PC. The AC will always launch CS2 with -allow_third_party_software, which means that 3rd party applications will be able to load their DLL inside the game. It is possible that one of these 3rd party applications running on your PC is causing the game to crash.

Please try to add -allow_third_party_software to your launch options, close the Anti-cheat, start the game. If the game still crashes, then the crash is not linked to the Anti-cheat.

 

If none of these solutions work for you, we would kindly ask you to get in touch with us via this link and our dedicated CS team will assist in getting you up and running: Contact Support

 

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