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Troubleshooting when your game does not start

Created On by Jack

The most common cause is a file being blocked which conflicts with the Anti-Cheat. You can check your service.log in C:/Program Files/FACEIT AC and see if there are any blocked files.

Some of your Windows files or video driver files might be modified and/or corrupted. Please try the following solutions:

  • Do a system scan with Malwarebytes Anti-Malware to find any malware that might have modified critical windows files
  • Your system's root certificate might be broken/outdated, try to update them with this Windows update page: Support for urgent Trusted Root updates for Windows Root Certificate Program in Windows
  • Check for corrupted Windows files with the System File Checker
  • Search on Google the blocked file name, that will probably tell you from which program it comes from. If the file is related to your video/network/audio drivers, simply updating them to the latest version should resolve the issue.

If none of these solutions work for you, we would kindly ask you to get in touch with us via this link and our dedicated CS team will assist in getting you up and running: Contact Support

 

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