Incompatible driver detected

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FACEIT Anti-cheat Team
(Updated )

To ensure a fair gaming environment, our anti-cheat utilizes a security feature called DMA Remapping to prevent hardware-based cheating.

Certain manufacturer-specific drivers conflict with this feature. If you are using any of the drivers listed below, you must replace them with the standard Microsoft version or update them to continue playing.

Storage Controller Drivers

The following proprietary storage drivers are known to cause conflicts. You must switch these to the standard Microsoft drivers included with Windows.

secnvme, solidnvm & mtinvme

  1. Open Device Manager: Right-click the Start button and select Device Manager from the menu.
  2. Locate Your Storage Controller: Expand the Storage controllers section.
  3. Update the Driver: Right-click your Samsung, Solidigm or Micron storage controller and choose Update driver.
  4. Browse for Drivers: Select Browse my computer for drivers.
  5. Manually Choose Driver: Click Let me pick from a list of available drivers on my computer.
  6. Select the Standard Controller: Choose Standard NVM Express Controller from the list and click Next.
  7. Restart Your Computer: Restart your computer to apply the new driver.

asstahci64 & mvs91xx

  1. Open Device Manager: Right-click the Start button and select Device Manager from the menu.
  2. Locate Your Storage Controller: Expand the Storage controllers section.
  3. Update the Driver: Right-click your Asmedia or Marvell storage controller and choose Update driver.
  4. Browse for Drivers: Select Browse my computer for drivers.
  5. Manually Choose Driver: Click Let me pick from a list of available drivers on my computer.
  6. Select the Standard Controller: Choose Standard SATA AHCI Controller from the list and click Next.
  7. Restart Your Computer: Restart your computer to apply the new driver.

amd_sata

  1. Open Device Manager: Right-click the Start button and select Device Manager from the menu.
  2. Locate Your Storage Controller: Expand the IDE ATA/ATAPI controllers section.
  3. Update the Driver: Right-click your AMD SATA controller and choose Update driver.
  4. Browse for Drivers: Select Browse my computer for drivers.
  5. Manually Choose Driver: Click Let me pick from a list of available drivers on my computer.
  6. Select the Standard Controller: Choose Standard SATA AHCI Controller from the list and click Next.
  7. Restart Your Computer: Restart your computer to apply the new driver.

MediaTek Wi-Fi Drivers

Older versions of the driver for MediaTek RZ616 Wi-Fi 6E 160MHz are incompatible with DMA remapping. If you receive an error when launching the anti-cheat, you must update this driver to the latest version.

Method A: Windows Optional Updates (Recommended)

  • Windows 11: Go to Settings > Windows Update > Advanced options > Optional updates.

  • Windows 10: Go to Settings > Update & Security > Windows Update > View optional updates.

Method B: Manual Catalog Update

If the driver does not appear in Windows Update, you can download it from the Microsoft Update Catalog.

Step 1: Get Your Hardware ID

  1. Open Device Manager and expand Network adapters.

  2. Right-click your MediaTek Wi-Fi 6E adapter and select Properties.

  3. Click the Details tab.

  4. In the "Property" dropdown, select Hardware Ids.

  5. Right-click the top value in the list and select Copy.

    • It will look like: PCI\VEN_14C3&DEV_7961&SUBSYS_380211AD&REV_00

Step 2: Search & Download

  1. Go to the Microsoft Update Catalog.

  2. Paste the Hardware ID into the search box.

  3. Important: Delete the end of the text starting with &REV_. The search will fail if you leave this part in.

    • Change: ...&SUBSYS_380211AD&REV_00

    • To: ...&SUBSYS_380211AD

  4. Click Search. You should now see the exact driver for your device.

  5. Download the one with the latest date or highest version number.

Step 3: Extract and Install

  1. Extract: Open the downloaded .cab file. Drag and drop all files inside to a new folder on your Desktop (e.g., named WiFi Driver).

  2. Install: Open your WiFi Driver folder. Right-click the file named mtkwl6ex(type: "Setup Information") and select Install.

  3. Restart: Restart your computer to finish.

Method C: Download Specific Working Version (Lenovo Source)

If Methods A and B do not resolve the issue, users have reported success with a specific driver version hosted by Lenovo.

  1. Download the Driver: Click the link below to download the executable file.

  2. Install: Run the r1kmw17w.exe file you just downloaded. Follow the on-screen prompts to complete the installation.

  3. Restart: Restart your computer to ensure the new driver is active.

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