We've just launched a brand new player reporting system that's going to make everyone's life easier. For you, submitting reports is now more streamlined and intuitive. For our team, we can process these reports faster and more efficiently.
Moving forward, this new system will be our primary channel for any smurfing and multiple-account reports.
Using the new process, you can report players from the match room or from their FACEIT profile page.
Getting to the report page from a match room
To get to the report window from the match room, hover over the player that you want to report, or click on their name and click the ‘Report player’ button.
Getting to the report page from a player’s profile
To get there from a player’s profile page, click on the ‘Report player’ button from their profile.
Filling out your report
Once you have reached this page you will need to select ‘Multiple accounts or smurfing’ as the reason that you are making the report.
Here you can provide any additional context and provide any other accounts that you believe are owned by the same player, if you are aware of any.
If not, just let us know why you believe this player is a smurf.
Once you are done, hit ‘Submit’ and your report will be submitted! Our team will look into it and take any necessary action.