We've just launched a brand new player reporting system that's going to make everyone's life easier. For you, submitting reports is now more streamlined and intuitive. For our team, we can process these reports faster and more efficiently.
Going forward, this new system will be our go-to method for reporting misconduct.
You can initiate the reporting process from a match room or from the player’s FACEIT profile page.
Getting to the report page from a match room
To get to the report window from the match room, hover over the player that you want to report, or click on their name and click the ‘Report player’ button.
Getting to the report page from a player’s profile
To get there from a player’s profile page, click on the ‘Report player’ button from their profile.
Then click on ‘Matches’ and select the match that you want to report their behaviour in.
Filling out your report
Once you have the player and the match selected you will need to pick the reason that you are making the report. Please read over the options and select the option that best applies. To report abuse in a match this will likely be Toxicity or Griefing.
You will then need to select what happened and provide any additional context. We also recommend that you provide screenshots or videos if possible, this really helps us with processing your report.
Once you are happy with your report, click ‘Submit’, and you are done! Our team will review your report and take any necessary action.