We've just launched a brand new player reporting system that's going to make everyone's life easier. For you, submitting reports is now more streamlined and intuitive. For our team, we can process these reports faster and more efficiently.
Moving forward, this new system will be our primary channel for cheating reports.
Using the new process, you can report players from the match room or from their FACEIT profile page.
Getting to the report page from a match room
To get to the report window from the match room, hover over the player that you want to report, or click on their name and click the ‘Report player’ button.
Getting to the report page from a player’s profile
To get there from a player’s profile page, click on the ‘Report player’ button from their profile.
Then click on ‘Matches’ and select the match that you want to report their behaviour in.
Filling out your report
Once you have the player and the match selected you will need to select ‘Cheating’ as the reason that you are making the report.
You will then have to fill out your report. Please provide as much detail as possible, including suspicious rounds and video clips of suspicious moments. This really helps us with identifying potential cheaters and getting them sent to our Anti-cheat team for review.
Once you are happy with your report, click ‘Submit’, and you are done!
What happens if a play I report is banned for cheating?
You should receive a notification as shown below, stating the user has been banned. Their last 100 victories will have their Elo returned to the losing team.