Scam FAQ

What is a scam?

A scam on FACEIT refers to fraudulent activities aimed at deceiving players and stealing their accounts, account details or in-game items. The primary goal of a scam is to gain unauthorized access to players’ FACEIT accounts, other accounts like Steam or personal information, leading to potential loss of account and items on account.

What scam types might target FACEIT players?

There are several types of scams on FACEIT.

• Fake Events and Pages with Counterfeit Login Prompts: Scammers create fake tournaments, hubs, clans, and organizer pages on FACEIT, often impersonating popular teams or organizations. They attract players with the promise of high prize pools, requiring personal information or payments to participate. These scams also involve directing players to bogus login screens, particularly after clicking on links in these fraudulent pages, to capture FACEIT or Steam credentials.
• Phishing Links in Chat: Players are targeted with links to phishing sites through chat. These links take players to scam websites masquerading as FACEIT or related brands, and aim to steal login details by asking users to sign in with their FACEIT/Steam credentials.
• Scams Spread Through Various Channels: Scammers use multiple mediums like social media, ads, and direct messaging on platforms such as Discord or Steam to disseminate their scams.
• Communication on External Platforms: To further their deceptive practices, scammers often shift conversations to external gaming or social platforms.

How do I protect myself from scams?

• FACEIT will never ask for your FACEIT, Steam, or other platform login information for tournaments, clans or any other involvement. 
• To avoid scams, always approach online interactions with caution, particularly when faced with pressure, threats, demands, or assertions from someone claiming to be in a position of authority.
• Be wary of surprising claims, even from trusted friends, as there's always a chance they've been duped by a scam and their account is now under a scammer's control.
• Always remain skeptical and check external links used to take you to external websites. 
• Ensure you don’t share your account with anyone and never share your login credentials. 
• Enable Two-Factor Authentication on your account 

Example of some indicators of these phishing / fake websites include:

• Imitation Websites: Scam tournaments, hubs, and clan websites often mimic popular brands. They typically redirect you to another webpage where they prompt you to log in or verify your details with FACEIT or Steam. Always be skeptical of any website asking for your account information. Before entering your details, verify the authenticity of the website.
• Suspicious Chat and other Invitations: Be cautious if you receive chat messages inviting you to participate in tournaments, clans or hubs especially if they urge you to continue the conversation on a different platform or website. Scammers often use this tactic to lure you away from secure environments.

How do I report a scammer?

If you suspect a scam, or if you're unsure about something that seems off, please don't hesitate to reach out to our support team.