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FACEIT Banning Policy

Created On by FACEIT Support

Why/how do you get banned from FACEiT?  

The following article will provide you with an overview for all the reasons why we would ban a user’s account. These bans can last a varying length of time depending on the reason and severity of the offense. If the same infraction occurs more than one time, the next ban you receive will be significantly longer than the previous.

Quick Overview

 

Category Ban Length
Inappropriate name/Avatar Names will receive default names and avatars will receive a 1 week matchmaking ban in regards to the image.
Verbal Abuse 1 Day - Permanent.
Support Abuse 3 Days - 31 Day matchmaking ban.
Account Sharing 1 Month - 1 Year
Multiple Accounts Newest account will be permanently banned.
Ban Evasion The ban on the main account will be extended by 31 days and the new account will be permanently banned.
Intentionally throwing matches 1 Week - 31 Days.
Leaving or AFK 30 minutes - 2 Weeks.
Abusing Captain Powers 15 minutes - 2 Weeks.
In game bug abuse 1 Month - 3 Months.
Greifing & Trolling 1 Day - 3 Months.
Ghosting 1 Day - 3 Months.
Spamming 1 Day - 3 Months.

Unsportsmanlike Conduct

1 Day - 3 Months
Boosting/Ladder cheating 31 Days - Permanent.
Cheating 1 Year - Permanent.

 

 

Bans Reasons: Detailed Explanation

Inappropriate name/Avatar Bans

You will receive a default name change. If you wish to change your name after this you will be required to do so in our shop for 1000 FACEIT points. Inappropriate avatars will receive an automatic one week login ban. If not changed after the ban, the ban time will increase accordingly

Verbal Abuse

Verbal abuse is any sort of trash talking, racism, sexual harassment, offensive religious comments conveyed to others.  You will be punished accordingly depending on the severity of the abuse. These bans have a time span of 1 day to a permanent ban.

Support abuse

This includes the support chat, support tickets and emails. Any excessive amount of spam or impolite requests will be classed as support abuse. These bans can last between 3 days to 7 days.

Account sharing

Sharing of accounts is punished from 1 month to 1 year, depending on the specific circumstances.

Multiple Accounts

In the event a user owns more than one account, the oldest account will remain active on the platform, unless banned for other reasons. All the newer accounts will be permanently banned.

Ban Evasion

If you attempt to make a new account to avoid a ban on your main account then the new account will be banned permanently and the main account’s ban will be extended by 31 days.

Boosting/Ladder cheating

Any method of boosting, this includes elo boosting, illegitimately gaining ladder points or abusing the ladder system will result in your account being banned. The bans range from 31 days to permanent. 

Unsportsmanlike conduct

Anyone being abusive towards team mates or opponents in regards to personal conduct in game. Anyone seen to be acting in an inappropriate manor on the platform. The ban ranges from 1 day to 3 months. 

Intentionally throwing matches

This can include:  Intentionally feeding, intentionally not completing the games objectives and the like. Depending on the severity of the offence will decide the length of the ban ranging from 1 week to 31 days.

Leaving or AFK

Once the game has started, it is forbidden to leave it. In case a player leaves a game, he will be punished accordingly. These bans range from 30 minutes to 2 weeks.

Abusing Captain Powers

This offence can be punished from 15 minutes to 2 weeks.

In game bug abuse

This category includes  the exploitation of known in game bugs for your own advantage. This behavior is classed as "Cheating". The ban can last from 1 month to 3 months.

Grieving & Trolling

This means ruining the game for your team and can include giving away your team mates' positions or tactics. The ban can last from 1 Day to 31 days.

Ghosting

This ban is determined by watching one of the opposing players’ stream in order to know the enemy team actions or tactics. The ban can last from 1 Day to 31 days.

Spamming

Spamming text binds repeatedly in-game. The actual content of the written spammed text will determine the length of the ban, which can range from 1 day to 1 week.

Cheating

All 3rd party software that is not allowed by the game publisher and that can give an unfair advantage to a player or team go under the cheating category. This is also not limited to just cheat programs but also includes external scripting.

FACEIT has its own anticheat for Counter-Strike: Global Offensive and players that get caught by the system will be automatically banned. Anticheat bans are not generally lifted. 

Valve Anti Cheat bans are permanent bans on our platform as the account will not be playable as our servers are all VAC enabled or in the case of Dota2 played directly from the platform.

League of Legends is determined manually by our support team via replays from the match in question.

World of Tanks Cheat bans are determined by our support team via replays from the match in question and possible screen shots and account access from the WoT website.

Smite bans are also determined by our support team via replays from the match in question and the game developer.

The ban length for cheating with a game that we host on our platform is 2 years to permanent. This means if you have a VAC ban in any games that we host and have not linked your account yet you will be denied until it reaches two years.

We also do not allow players who have a VAC ban in other games to play for a minimum of 365 days.

Example: This means if you have a VAC ban in RUST on your steam account that is less then the above mentioned 365 days on your account, if reported will be banned till it reaches one year.

If you are trying to add a VAC banned game account to our platform that is less then 365 days our Customer Support team will deny this request. You must then wait until your ban reaches 365 days to request the game account to be linked to our platform on your account.

The Appeal Process

System bans cannot be lifted unless there were technical issues which can be linked to platform's malfunctions leading to the ban.

If your ban was issued by our team and you believe you have been wrongly banned, you can open a support ticket explaining your point of view and providing us with the necessary documents to prove your innocence. Our team will review your case and act accordingly. 

In order to guarantee a quick review of your case and an easier resolution, make sure to provide us with all the relevant details.

 

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