FACEIT Banning Policy

Why/how do you get banned from FACEIT?  

Ban lengths vary based on the severity of the offence and the number of times each user has repeated the offence. FACEIT reserves the right to make exceptions to our banning guidelines on a case-by-case basis. 

Quick Overview

Bans Reasons: Detailed Explanation

Inappropriate name/Avatar Bans

Users with inappropriate names or avatars will have them removed. Any user that adds another offensive or inappropriate banner or avatar after having it removed shall receive a ban on their account ranging from 1 day to 1 month.

Verbal Abuse

Verbal abuse is any sort of trash-talking, racism, sexual harassment, offensive religious comments, etc, conveyed to others through text or voice communication. Ban lengths depend on the severity of the abuse and the number of previous bans. This can range from 1 day to 3 months.

Support Abuse

This includes abuse to Live Support agents through Live Chat and Community Support agents via support tickets. Harassment of any kind, threats, spamming of tickets, impolite behaviour, racism and offensive religious comments will be considered abuse and is punishable by bans ranging from 3 to 31 days. The right to submit a support ticket can be revoked in extreme cases.

Account sharing

Sharing your account with anyone else is strictly prohibited for any reason. Any user caught sharing their accounts will receive a ban ranging from 1 month to 1 year.

Multiple Accounts

Users are only allowed to have one active account at a given time as such any multiple accounts that a user is found to have will be permanently banned from the platform. 

Smurf

FACEIT defines smurf accounts as multiple accounts with significantly lower Elo than the player's main account. Any smurf ban will result in an Elo revert which reverts any Elo changes losing teams playing against the smurf have experienced from the Smurf's last 50 games. Anybody in the same party as the smurf will also have the Elo they won in these games reverted. The main account of the smurf will also be penalised depending on extreme or repeat cases.

Ban Evasion

Attempts to evade an active cheating ban will result in the user being permanently banned from playing on our platform on any account. Evasion bans caused by the sharing of hardware will not be removed. It is the player's responsibility to ensure their hardware has not been previously used to breach our terms of service.

Boosting/Ladder cheating

Any method of boosting, this includes Elo boosting, illegitimately gaining ladder points or abusing the ladder system in any way will result in your account being banned for 31 days to permanent. 

Intentionally throwing matches

Any user found to be intentionally losing matches will be issued with a ban ranging from 3 days to permanent. Throwing matches is defined as deliberately losing a match or round a user could have won. 

Leaving / No show

Leaver bans are issued to users who disconnect from a game for a total of 5 minutes or more during the match. Users can reconnect after the ban has been issued and win or lose Elo but rejoining will not remove the ban. Users who fail to rejoin shall still win or lose Elo depending on the outcome of the match.

If a player is AFK for longer than 5 minutes, they will automatically be kicked from the server. Failure to reconnect within 5 minutes will result in the user being issued with a leaver ban. 

No-show bans are issued to users who fail to join a match in the allocated time (typically 5 minutes). Failure to join will result in the match being cancelled and the user receiving a no-show ban.

The length for leaver and no-show bans range from 30 minutes to 1 month depending on the number of previous bans the user received for either offence in the previous 30 days. 

In-game Bug Abuse

This category includes the exploitation of known in-game bugs for your own advantage, including things such as pixel walking inside CSGO, or lobby abuse in Dota. These bans last from 1 month to 3 months. 

Most severe offences (e.g. removing textures, removing smoke grenades, ...) are considered cheating and will result in a permanent ban from the FACEIT platform. 

Griefing & Trolling

Griefing and trolling in a way that damages the experience on our platform of teammates and/or opponents shall result in bans lasting 1 day to 3 months. 

Ghosting

Revealing your teammate's position is classified as ‘Ghosting’ and will result in a ban being issued for 1 day to 3 months. 

Harassment

Harassment includes but is not limited to doxxing, verbal, sexual, emotional, social abuse and/or intimidation of a person or persons on our platform. Anyone determined to be participating in the harassment of any kind will receive a ban ranging from 1 day to 3 months.

Encouraging self-harm

Encouraging self-harm includes but is not limited to intentionally inciting, encouraging, provoking or assisting an individual or group to cause themselves serious physical harm. Anyone found participating in the encouragement of self-harm in any way, including using the phrase 'Kill yourself (kys)' verbally or in writing will receive bans ranging from 3 days to 3 months. 

Unsportsmanlike Conduct

Unsportsmanlike conduct bans are issued automatically via the FBI system. This represents the general behaviour of users on our platform as decided by the community. These bans range from 1 day to 3 months. 

Spamming

Spamming text binds repeatedly in-game. The actual content of the written spammed text will determine the length of the ban, which can range from 1 day to 1 week.

Danger Zone Teaming

Danger zone on FACEIT is a solo game. Players are not permitted to play cooperatively with other players in the match and must work alone. The ban can last from 1 Day to 3 Months.

Cheating

All 3rd party software that’s not allowed by the game publisher and that can give an unfair advantage to a player or team go under the cheating category. This is also not limited to just cheat programs, for a full list please read our Anti-Cheat FAQ.

FACEIT has its own anti-cheat and users caught by the system will be automatically banned. Anticheat bans are not generally lifted and are permanent. Users may create a new account after 2 years if they do not have more than one banned account.

The Appeal Process

System bans cannot be lifted unless there are platform-wide technical issues. 

If your ban was issued by our team and you believe you have been wrongly banned, you can open a support ticket explaining your point of view.

In order to guarantee a quick review of your case and an easier resolution, make sure to provide us with all the relevant details.