Prerequisite to play on the League
In order to be able to compete in the FACEIT League all members must have a FACEIT League Pass or use "Access Tokens".
IMPORTANT: For Master (EMEA / NA only) and OWCS, FACEIT League Pass will be provided for free.
You can sign up without purchasing the league pass, however all members that do not have the pass will not be able to participate and play matches until the pass is purchased. Teams with less than 5 players who meet the requirements and have the pass purchased will be removed from the League after registration closes.
Throughout an ongoing Season, individual players are able to purchase and redeem "Access Tokens" that provide an individual the ability to participate on a match-by-match basis.
Acquiring FACEIT League Pass
Over the FACEIT League page, where you can check your team status, click Subscribe and it’ll head you over to the payment procedure and all methods available.
Once payment procedures has completed, you’ll have the League Pass and fulfil this requirement to join the FACEIT League
Acquiring Access Tokens
You are able to purchase Access Tokens from the shop here. 3 tokens can be redeemed for a single FACEIT League match pass. This avoids the need to purchase an entire season pass if you are only planning to participate in a few of the matches. You are also able to gift these to your teammates.
You can redeem tokens for you and your teammates by accessing your Team Page, there you will see a yellow warning notification for every user that does not have the pass purchased.
You will then be offered an option between purchasing a League Pass or redeeming your Access tokens for a single match Stand-In.
Requesting a Refund of the FACEIT League Pass
FACEIT offers refunds within the following circumstances:
- Duplicate payments, e.g. if someone has used multiple payment methods and managed to set up two subscriptions for the same FACEIT account.
- Inactive players who have forgotten to cancel their renewal agreement and who contacted us within 7 days of the renewal date.
- Inactive regions where lack of a critical mass of players means players may struggle to find a game (as long as you have not successfully played a game).
- Rare long standing technical issues. For example, if a player is unable to play for a significant period of time due to a rare compatibility issue with their hardware/software that our technical team is unable to diagnose.
Additionally, we cannot downgrade a 3, 6, or 12-month subscription to a 1-month subscription through a partial refund.
If you no longer want to use FACEIT League Pass you should cancel your subscription to ensure that Xsolla, PayPal does not keep renewing your account automatically.
To request a refund, you can submit a request. Look for 'Subscriptions' in the Contact Reason and then select 'Refund my subscription'.
If you need any further help regarding the FACEIT League please contact us here and make sure to select the Contact Reason "FACEIT League > Overwatch 2 > General"
