Voice FAQ

HOW CAN I GET ACCESS TO VOICE?

We’re currently in the process of rolling out Voice to our players. If you're among the fortunate ones selected for the beta access, you'll be notified!

HOW DOES VOICE WORK?

To initiate a voice chat, you first need to create a party. Creating a party can be done by clicking the plus symbol in a lobby or selecting 'View party' in the top navigation bar.

Next, you'll need to invite individuals to join your party, then click on 'Join voice' to connect to the voice chat with them!

If needed, you can mute a party member by clicking on their name in the party and selecting the speaker symbol icon.

HOW CAN I CHANGE MY SETTINGS?

Feel free to adjust your settings by clicking the settings icon at the top of the party window. Within this menu, you can modify your output devices, microphone, volumes, and hotkeys.

CAN I USE PUSH TO TALK?

Absolutely! Towards the bottom of the voice settings menu, switch on 'Push to talk.' From there, you can customize the key bind you'd like to use.

Important to note - Push-to-talk functionality will only be active when the browser tab is in focus. For system-wide use, utilise the client.

CAN MY PARTY USE VOICE BETA?

During this rollout phase, the party leader must possess access for anyone in the party to use the voice beta. In case a party member has access but is not the leader, kindly recreate the party with them as the leader to test this functionality.

CAN I CHANGE MY HOTKEYS?

Within the voice settings menu, you have the option to customise the hotkeys for muting your microphone, muting the party, and activating push to talk.

DO I NEED TO USE THE FACEIT CLIENT?

Voice beta works in the browser, but keep in mind that hotkeys will only work when the browser tab has focus. The client will additionally offer superior voice quality, reduced latency, and enhanced noise-cancellation features. Considering this, we strongly recommend downloading the FACEIT client before queuing up with your party!

WHY IS THE SOUND QUALITY OF MUSIC AND SYSTEM SOUNDS CHANGING WHEN USING FACEIT VOICE ON MAC?

Users joining FACEIT parties on macOS using Bluetooth headsets will experience deteriorated audio quality for music and other system sound. When any application accesses the microphone on macOS, the device falls back to a low quality audio mode for telephony which unfortunately impacts all sounds coming out of bluetooth headphones. Apple circumvents this OS behavior for their AirPods (and other devices with the H1 and H2 chips) but other vendors fall back to an old Bluetooth standard decreasing the overall sound experience. This is not something we can address on FACEIT Voice and requires updates by Apple. 

IS THE MINERVA ANTI-TOXICITY SOFTWARE ENABLED FOR THE VOICE ROOM?

No, the FACEIT Minerva Anti-toxicity software is not currently enabled for FACEIT Voice. Minerva is an automatic detection system for CS2, which uses an extensively trained machine learning model to identify abusive language and toxic behavior in-game. FACEIT Voice is only available for private and Party Finder parties, so players are in parties with people they already know or parties they have opted to be in. We value the privacy of these conversations and thus will not monitor with Minerva. 

WHAT DOES THIS MEAN FOR ME AS A USER?

Minerva being disabled means that abusive language is not automatically detected in FACEIT Voice. Please contact FACEIT customer support to report any incidences of abusive or racist behavior during Voice lobbies.

WHAT PERSONAL DATA IS COLLECTED AND WHY?

Our commitment to safety includes our commitment to data privacy. FACEIT Voice has been made with EFG’s commitment to data protection, and we worked closely with our legal, data privacy and compliance departments to ensure it adheres to local data protection laws.  

To operate FACEIT Voice functionality and optimize the service, we use the FACEIT User ID and your IP Address that are collected when you sign into FACEIT. We also use your saved voice settings and collect usage data if you enable the voice functionality. 

Voice data is not recorded, transcribed or stored by FACEIT. FACEIT only enables the connection between players to enable voice communication and this data is not accessible by FACEIT during the duration of the Voice session. 

For more information on how your personal data is used, and your rights please see our Privacy Notice.

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