Account

General Questions

• Can I have more than one FACEIT account?
• Why cant I see my statistics?
• Can I reset my stats and elo?
• FACEIT Profile - Game Settings Information
• Error connecting my Steam account
• Change my Game ID

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Recover your account

• No longer have access to my email account
• Forgotten my login details

Suspensions, cooldowns and bans

• FACEIT Banning Policy
• Automated Temporary Cooldown System
• I have a VAC Ban - what can I do?

Anti-Cheat

• Having issues with our anti-cheat client?
• Anti-Cheat FAQ

Security

• Account Security
• Enabling 2-Factor Authentication
• Disabling/Updating 2-Factor Auth and Backup Codes