If you’re having trouble connecting your PUBG game ID to your FACEIT account, please read the guide below presenting the error messages in bold and solutions below.
IT LOOKS LIKE THE PROFILE YOU ARE CONNECTING TO DOESN'T HAVE THE GAME OR YOUR GAME PRIVACY SETTINGS ARE NOT PUBLIC.
You receive this error when the Steam account added to the integrations section of your FACEIT account either does not contain PUBG or is set to private.
Open your Steam profile, go to ‘Edit profile’, press ‘Privacy Settings’ and ensure ‘My profile’ and ‘Game details’ are both set to Public.
IT SEEMS THAT YOU ARE CONNECTING TO A GAME THAT YOU HAVE ALREADY REGISTERED.
This means your PUBG ID is connected to another FACEIT account. If you're the original creator of this account, please contact us. If you’re not the original owner of this account or cannot prove this account is yours then we will be unable to grant you access.
THIS IS A RECONNECTION AND YOU MUST USE THE SAME PLATFORM ACCOUNT THAT YOU ORIGINALLY REGISTERED WITH. GO TO THE INTEGRATION SETTINGS AND CHECK THE ACCOUNT AND THEN REGISTER AGAIN.
If you’re receiving this error it means the Steam ID added to your integrations is different from the one you’re attempting to add PUBG from. Please ensure you’re connected to the correct Steam account and try again.
THE PLATFORM ACCOUNT YOU ARE TRYING TO USE IS ALREADY USED ON FACEIT, OR YOU HAVE ALREADY CONNECTED ANOTHER PLATFORM ACCOUNT TO YOUR FACEIT ONE.
Steam accounts can only be connected to the integrations on one account. This error means the Steam ID you’re trying to connect is added to another FACEIT account.
Please contact our Community Support team to help you with account recovery.
YOU HAVE NOT REGISTERED THE GAME REQUIRED TO JOIN THIS QUEUE.
This is a rare registration error that can be resolved quickly by contacting our Community support
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