| SUPPORT

Reporting cheaters

Created On by Darwin

TF2 matches will be protected by the FACEIT Anti-cheat. Here are our three priorities as we set out to tackle the bots & cheaters issue: 

  • We aim to prevent any cheating bots from gaining access to the platform
  • We aim to be able to quickly detect and ban cheaters if they decide to cheat in your match
  • We aim to make you feel secure again when playing TF2. We want you to feel that you are truly having a cheater-free experience, so you’ll always have the confidence knowing that the Sniper who just killed you across the map… just hit a nice shot

Regular players aren’t required to install the FACEIT Anti-cheat unless you wish to or you’ve been asked to by our system. Every player that has FACEIT AC running will get a shiny new badge on their account displayed in the match room, showing everyone you’re using the AC and that all shots you’re landing is just you finding your inner Saxton.

If you believe someone is cheating, you can directly report them.

There is only one way to report potential cheaters.

You must use the reporting system built into the match room page at the end of the game.

Sending a ticket to our Customer Support team will not result in any action as they do not deal with players accused of cheating and as such do not have the access to properly investigate this complaint. 

Any tickets created in regards to cheating will contain a response directing you to use the below reporting system as this is how you send a report directly to our Anti-cheat team to investigate. We want players to have an awesome experience when they contact support to help fix their issues as quickly as we can, player reports are done through an automatic system that highlights players to us internally who need investigating. 

How to report a potential cheater on our platform at the end of the game.

After the match has ended there will be a thumbs up and down next to the name of each player. Press the thumbs down arrow to bring up the different reporting options.

Press ‘Cheating’  and then add a few notes in the report section so we have a clear understanding of what you’re reporting. The written report should include keywords such as - wallhack, aimkey, aimlock, etc...

ss__2016-05-18_at_12.13.00_.png

ac_icon.pngHow do I know if someone is tagged to use the anti-cheat?ac_icon.png

This system is designed to automatically flag suspected cheaters in the free queue system right away, and enable the Anti-cheat on their account. When this happens the user must always use the anti-cheat when playing on our platform, this tag can never be removed.

You can tell if a player is permanently tagged to use the anti-cheat by looking at the public profile of their account and you will see the above anti-cheat logo to the right of their name. If the suspected player continues to be reported, they are then flagged for review by our Anti-cheat team internally and the account is checked for detections. 

What happens when a player is banned for cheating?

This player is immediately removed from the match if caught while playing and issued a permanent login ban. If not in-game, the user will be issued the same ban. 

 All players are emailed and informed of their account suspension through the emails they have used to register their accounts.

anti_cheat_ban.png

Do I get a notification of this player's ban after I report the player?

You should receive a notification as shown below, stating the user has been banned and you have this enabled from your social settings on your account located here.

pasted_image_0__2_.png

Does the accuracy of my reports have a greater effect when I report cheaters?

Your score accuracy depends on how many players you’ve reported, and the more accurate your reporting is the better response the system has to these reports. Giving a player a thumbs down constantly will result in a less effective report on your part so ensure you report players properly when it comes to such a serious accusation as cheating. 

What types of automated cheat bans do we perform and why?

There are three different types of automated bans that take place on our platform. These three types are:

  • Automated immediate live bans while in-game
  • Daily checks according to reports sent in by the community using the match room reporting system
  • Weekly and monthly ban waves are done randomly to a large portion of accounts.

We do all three of these types of automated bans to ensure that the anti-cheat remains as effective as possible if we were to ban players immediately upon all detections the anti-cheat could then be easily circumvented much faster based on when the detections take place on specific accounts.

 

If you still require help click below to contact us directly by email

chrome_2017-09-19_08-19-46.png

Powered by Zendesk