If you have been running any kind of prohibited software on your PC, your ban will not be removed. The following reasons are not valid for bans to be removed:
- Prohibited software was used on your PC prior to playing on our platform and you forgot to turn them off and/or restart your PC
- Prohibited software was installed by someone else on the computer you used
If you believe that no prohibited software has ever been running on your PC, you can dispute your ban by creating a Support Ticket and our Customer Support Team will investigate your claim and take the appropriate actions.