When your Windows operating system experiences an unrecoverable error, the operating system will usually crash leading to a blue screen similar to the image below:
- Failing hardware
- Faulty software
- Incorrect system memory timings
Unfortunately blue screen error messages do not provide sufficient information to diagnose the cause of the crash. To help troubleshooting, you can try the steps below.
RAM and hardware issues
Firstly, test your RAM with memtest86+. Running this program will allow us to make sure the blue screens are not caused by faulty RAM modules or other hardware issues, which are the most common causes. It is generally recommended to leave the program overnight as it may need multiple hours to find errors.
If your PC is overclocked, please try to disable it temporarily to check if this might be caused by an unstable overclock.
Blue screens can in some rare cases be caused by a rootkit infection conflicting with the Anti-cheat. Make sure to scan your PC with anti-rootkit software such as Malwarebytes Anti-Rootkit.
I cannot start my PC, what can I do?
If the blue screen is preventing your system from starting, please go in safe mode (Troubleshoot -> Advanced Options -> Startup Settings -> Restart and then press 4). After you are in safe mode, go to C:/Windows/System32/drivers and delete FACEIT.sys.
If safe mode does not work, it is possible that is it not a regular blue screen but that FACEIT.sys is corrupted, so Windows is unable to load it. In that case, please try the following:
1) Troubleshoot -> Advanced Options -> Command Prompt
2) Then type the following commands (replace C: by the drive where Windows is installed)
Restart your computer and it should start again without any issues.
None of the above solved my issue
If you are experiencing repeated system crashes that lead to a blue screen and none of these solutions work, please open a support ticket. In the ticker, you will be asked to provide a dmp file to help our engineering team investigate your issue.
How to get a crash dump file from a Windows blue screen
To help our team resolve the issue, you will need to provide a Minidump.