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"Failed to load the launcher DLL" error preventing the game to start

Created On by Jack

This issue is caused by Windows updates corrupting some registry keys which are needed for Windows to work properly. The following instructions should solve the issue, at your own risk:

  • Close the AC (kill it in the Task Manager if needed)
  • Open regedit
  • Go to HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates\Root
  • Right click on ProtectedRoots -> Permissions, pick your account, and tick Allow Full Control
  • Open the Task Manager, go to Services, find CryptSvc, Right click -> Stop
  • Back to regedit, delete the Root key in HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates

If none of these solutions work for you, we would kindly ask you to get in touch with us via this link and our dedicated CS team will assist in getting you up and running: Contact Support

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