| SUPPORT

CPU / performance issues

Created On by Zeus

FIX 1: Refreshing your connection to Battalion


1. In the Battalion 1944 Main Menu click on "SETTINGS" > "ONLINE" > "Disconnect Faceit Account"
2. Close the game and restart it
3. From the Main Menu go to "PLAY" > "COMPETITIVE" and login with your FACEIT Credentials
4. Once on the "COMPETITIVE" page, wait a couple of minutes and click on your nickname on the top right.
If you see the overlay your issue should be fixed (and if you still experience lag, stuttering, etc. the issue is not linked to FACEIT). If instead you see "STARTING" please go to FIX 2.

FIX 2: Refreshing the FACEIT Overlay Installation:


NOTE: IF YOU HAVE THE FACEIT CLIENT INSTALLED FROM FACEIT.COM THIS STEP WILL BE UNINSTALLING IT. IF YOU WANT TO KEEP IT WE SUGGEST YOU REINSTALL IT FROM FACEIT.COM
1. Close any Battalion and FACEIT instances (see Task manager to make sure no ShooterGame / Battalion and FACEIT processes are running – if you don't know what this means restart your PC)
2. Go to C:\Users{your_windows_user}\AppData\Local\FACEITApp and delete everything inside this folder
3. Restart PC and Launch Battalion 1944
4. In the Battalion 1944 Main Menu click on "SETTINGS" > "ONLINE" > "Disconnect Faceit Account"
5. From the Main Menu go to "PLAY" > "COMPETITIVE" and login with your FACEIT Credentials
6. Once on the "COMPETITIVE" page, wait a couple of minutes and click on your nickname on the top right.
If you see the overlay your issue should be fixed (and if you still experience lag, stuttering, etc. the issue is not linked to FACEIT). If instead you see "STARTING" please go to FIX 2.

FIX 3: Install FACEIT Client
1. If FIX 1 and FIX 2 didn't solve the issue (even after an additional restart), please try doing the following:

1. Close any Battalion and FACEIT instances (see Task manager to make sure no ShooterGame / Battalion and FACEIT processes are running – if you don't know what this means restart your PC)
2. Go to C:\Users{your_windows_user}\AppData\Local\FACEITApp and delete everything inside this folder
3. Restart PC and Launch Battalion 1944
4. Install the FACEIT Client from https://www.faceit.com/en/client

If the installation doesn't go through please join this Discord server (https://discord.gg/RpKeeQH) and follow the instructions.

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