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Why is my order refunded?

Created On by Sue

Your order may be refunded if it cannot be fulfilled successfully.

These reasons may causes your order to be cancelled and refunded:

You currently have Steam Guard set up preventing you from trading.

You have recently enabled Steam Guard, and this is preventing you from trading for a number of days, your order will be cancelled and refunded. Please place your order again, once you are able to trade.

 

Your trade URL is expired.

Your trade URL has expired, so we cannot send you a trade. When submitting a order please ensure to include an up to date trade URL.

You can find your trade URL here: https://steamcommunity.com/id/me/tradeoffers/privacy

 

You have provided the wrong trade URL. Your order will now be refunded.

You have provided  an invalid link for trading. When submitting a order you must include your trade URl, if an incorrect link is provided, such as a link to your Steam profile or YouTube link, then your order will be cancelled and refunded.

You can find your trade URL here: https://steamcommunity.com/id/me/tradeoffers/privacy

 

Your profile is set to private

Your Steam inventory privacy is set to Private and so we are unable to send you an offer, please ensure your inventory is set to Public when submitting an order.

 

Your order is over 30 days old

If there has been an issue with your order and you have not contacted us within 30 days of the order being placed, the order will also be cancelled and refunded.

In certain situation we may require more information form you, in those cases your order status will be set to "ACTION REQUIRED" 

 

Refund for physical orders

These orders may be refunded if we are unable to ship to your location, or if you have not provided your delivery information in English as requested.

We add a note to explain what went wrong that prevented us from sending the Steam item to your account. It is important that you contact us with your Order ID here.

 

 

 

If you still require help click below to contact us directly by email

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