| SUPPORT

Insidia - Match finished with no result?

Created On by Charles

On rare occasions, it is possible that you have finished your match, but the system is not finding the result.

If after 5 minutes you are still receiving this error message, you should contact our Live Tech Support team and inform them about the issue.

How to call the Live Support Team?

In order to call our Live support you must do the following:

  1. Click on the match room page name on the top left of the page.
  2. Navigate down to the "Support" option. A pop up window will display contact reasons.
  3. Then scroll down to the bottom and click on the orange button that says "Live Chat"

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Which information should be provided to the Customer Support Team? 

  • Link to your match on FACEIT
  • Screenshot of the match results from your game. Please do not exit the game until you know the win has been awarded in order to screen shot the match scoreboard to provide as proof of win to our Live Tech Support

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