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When will I receive my item?

Created On by Charles

There is a few different time parameters in regards to when you will receive the item you have ordered. In order to know please take the time to find the specific listing below. If we have exceeded this time requirement please do not hesitate to send us a ticket.

All of the items that you order are done by our Prizing Team that consists of a few different people from a few different departments all working together to ensure that you receive your item as quickly as possible. Some things that delay this are as follows:

  • Checking of accounts for abuse of the system
  • Ongoing Community Ladders which last over the course of 4-6 weeks.
  • Massive amounts of orders during the beginning of the month due to League Points Payouts.

CS:GO & Dota2 Skins

We manually deliver each item to all users checking to ensure that you are using the proper Steam Tradelink that are valid and are linked to your Steam account that is registered to your FACEIT account. Max delivery time on a skin is two weeks(10 Business Days).

LoL Skins

In order for us to deliver your skin we must add you with our LoL client we use for trading. Once we have done this we must be friends on your account for at least one day, this is subject to Riot gifting restrictions. Max delivery time on a skin is two weeks(10 Business Days). Skins are only able to be delivered to EUN and EUW regions.

LoL Merchandise

After receiving and confirming the address you have sent us, the order will start processing which can take up to six weeks.

WoT Items

These items are not available in all areas and you must ensure you provide the proper WoT account name for the correct region. Max delivery time on a WoT item is two weeks(10 Business Days).

Hardware Shop Orders

After receiving and confirming the address you have sent us, the order will start processing which can take up to six weeks. 

Community Ladder Hardware Prizes

These ladders can run up to 6 weeks and require all ladders that are sponsored to be concluded prior to the prizing to be handed out. Once the ladders conclude we contact you in order to obtain your place of residence. Then we forward your information on and the prize is delivered within 6 weeks of receipt of your address.

Monthly Ladder Premium

Premium is assigned to your account manually using a code system. Max delivery time is two weeks(10 Business Days).

 

 

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