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Can I get a refund?

Created On by Charles

Initial Subscription Purchase and Refund Requests

If you have initially purchased a subscription from our platform and would like to request a refund please ensure your account meets the all the following criteria.

  • Your request is less then 14 days since the initial purchase of the subscription
  • You have not played any matches or redeemed any of the features involved in the use of the subscription on your account.

Once you have played matches the subscription is considered redeemed and is not refundable. If you have purchased the wrong subscription and played matches you are not entitled to a refund. 

 

Please ensure you have chosen the correct subscription package before proceeding with the payment.

Refund Requests on Subscription Renewals

Renewals on subscriptions are not considered first time subscriptions and are not subject to a refund unless they meet all these specific criteria.

One month Subscriptions

  • You must not of played any matches thus redeeming the renewal on your account.
  • For one month subscriptions you must request the refund within 24 hours after the renewal of the subscription on your account.

Three or six month Subscriptions(Active Accounts)

  • You must not of played any matches thus redeeming the renewal on your account.
  • You must request the refund within 24 hours after the renewal of the subscription.

Three or six month Subscriptions(Inactive Accounts)

  • If the account is inactive for 45 days prior to the renewal of the subscription, we will also grant a refund as long as you still request the refund with in 7 days after the renewal has taken place.

If you meet these requirements feel free to send us a ticket and we will be happy to refund your subscription on your account.

If you are not happy with your subscription please do send us a ticket and we will try to work with you on some solutions to the issue you are having so that you might have a better experience on our platform.

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