FACEIT Support Options

Created On by Charles

What kind of support do we offer?

There are currently two ways to seek assistance on our platform.

The first is via Live Chat (Tech Support); located within our match rooms and accessed by team captains.

The other is to submit a support ticket to our dedicated 24/7 Customer Support team.

What is Tech Support?

Tech support is a Live Chat support system provided to assist players in regards to technical issues during a live match on the platform.

The support is provided by volunteers who want to help and contribute to the community.

Who are Customer Support?

A team of full time Customer Support representatives, specialists and experts who are here to provide the best support/experience possible to all users on the platform and are skilled in handling every type of enquiry. 

We are currently located in London, Montreal, Vancouver, and California.


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