FACEIT Support Options
What kind of support do we offer?
There are currently two ways to seek assistance on our platform.
The first is via Live Chat (Tech Support); located within our match rooms and accessed by team captains.
The other is to submit a support ticket to our dedicated 24/7 Customer Support team.
What is Tech Support?
Tech support is a Live Chat support system provided to assist players in regards to technical issues during a live match on the platform.
The support is provided by volunteers who want to help and contribute to the community.
Who are Customer Support?
A team of full time Customer Support representatives, specialists and experts who are here to provide the best support/experience possible to all users on the platform and are skilled in handling every type of enquiry.
We are currently located in London, Montreal, Vancouver, and California.