| SUPPORT

Automated Temporary Cooldown System

Created On by Charles

Why did I get a cooldown on my account?

This occurs when you fail to perform one of the required functions to start a match on our platform.

Detection Type

Minimum Ban Time Unit (minutes)

Not Accepting

3

Not Voting

15

AFK

30

Leaver

30

These cooldowns become longer the more often you fail to perform the required step. These temporary bans to your account are reset after seven days of no infractions.

Not Accepting

This is when you fail to accept a match that has been found while waiting in our queue system. 

Not Voting(Game Specific)

Failing to vote in a match room is considered dodging and is not allowed. The system matches players according to skill level and rank. Dodging a match by not voting will result in these types of cooldowns on your account.

AFK Cooldowns

All games on our platform have a five minute warmup period in game for you to join the match. If you do not join the match, your account is issued a AFK cooldown.

Leaver Cooldowns

Leaver bans are given if you disconnect from a live ongoing match and fail to rejoin within the allotted five minute span. If you rejoin in under five minutes your account will be fine. 

 

My Ban is not justified what can I do?

If you think that your ban is not warranted or is to long then you can dispute your ban by creating a support ticket and our 24hr Customer Support Team will investigate your claim and either reduce or remove the ban for you.

In your ticket include the match room URL and the reason why your account cooldown is considered unjust. Provide any proof that you have in order to be able to prove this claim.

Please Note: Any cooldowns under 12hrs will not be removed and you must wait for the temporary ban to expire on your account before being able to queue into our system again.

 

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