How can I request a refund?
We have different refund policies on each item in the FACEIT Shop. To request a refund on any items that meet the requirements below please create a support ticket under the heading Shop Order. Label the title Refund and provide the information required in each heading below.
You may not request any refunds or initially dispute payment of a shop order item 30 days past the final completion date marked on your My Prizes profile page.
We can refund any CSGO/DOTA 2 skin provided the order is still pending.
If the order has not been completed, either because you have cancelled it, or because the trade expired/declined/cancelled automatically, you need to contact us within 30 days of the order being marked as ‘Complete’ in your order within the FACEIT app.
You also need to provide us with screenshots of the linked steam account’s 'Incoming Offer History' and 'View Trade History' tabs. These screenshots need to be in English, full size from a desktop PC and need to show the steam accounts name and URL at the top of the screen. We will not accept these screenshots 30 days after the order is completed or if they are not formatted as we have described above.
World of Tanks
In World of Tanks, we allow refunds as long as your order is still pending. Once we have gifted the order to your account we can not cancel so it is considered sent and not refundable.
Hardware orders are allowed to be refunded if the item has not been shipped yet.
Items with codes
Any item you order where you are given a code to redeem the item in-game is non-refundable as these codes are one-time use and only visible to you the purchaser. We will not refund any codes that you have ordered from your account. If you are having issues redeeming the code however please send us a ticket and we will attempt to assist you with the redemption of the code.
Please keep in mind this includes Steam Wallet Codes. We can’t refund Steam Wallet Codes if you have bought them for a currency you can’t redeem on Steam.
If you still require help click below to contact us directly by email