Dota 2 - Our server is not responding

Created On by FACEIT Support

Our Dota 2 server is not responding

If you or your team mates are not able to connect to the picks/ban room, or the server has become unresponsive during the match. It means that there has been an issue with the Valve server. Your team captain should call an admin and ask them to reconfigure the server. The match will have to be played over again.

What should we do?

  • Your team captain should call player support and ask them to reconfigure the server

When contacting the Live Support Admins, make sure to have the following details ready:

  • Link to your match room on FACEIT
  • Let the Live Support Admin know the issue.
  • If able a screen shot of the hero picks will be required to ensure the same picks are done(Cups/Tournaments)

What will the Live Support Team do?

The Live Player Support team will check the status of your match, and if needed, the match will be configured to a new server.


 If you still require help click below to contact us directly by email


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