FACEIT Banning Policy
Why/how do you get banned from FACEiT?
The following article will provide you with an overview for all the reasons why we would ban a user’s account. These bans can last a varying length of time depending on the reason and severity of the offense. If the same infraction occurs more than one time, the next ban you receive will be significantly longer than the previous.
|Inappropriate name/Avatar||Names will receive default names and avatars will receive a 1 week matchmaking ban in regards to the image.|
|Verbal Abuse||1 Day - Permanent.|
|Support Abuse||3 Days - 31 Day matchmaking ban.|
|Account Sharing||1 Month - 1 Year|
|Multiple Accounts||Any multiple account will be permanently banned|
|Ban Evasion||The ban on the main account will start over and the new account will be permanently banned.|
|Intentionally throwing matches||1 Week - 31 Days.|
|Leaving or AFK||30 minutes - 2 Weeks.|
|Abusing Captain Powers||15 minutes - 2 Weeks.|
|In game bug abuse||1 Month - 3 Months.|
|Griefing & Trolling||1 Day - 3 Months.|
|Ghosting||1 Day - 3 Months.|
|Spamming||1 Day - 3 Months.|
|1 Day - 3 Months|
|Boosting/Ladder cheating||31 Days - Permanent.|
|Cheating||2 Years - Permanent.|
Bans Reasons: Detailed Explanation
Inappropriate name/Avatar Bans
You will receive a default name change. If you wish to change your name after this you will be required to do so in our shop for 1000 FACEIT points. Inappropriate avatars will receive an automatic one week login ban. If not changed after the ban, the ban time will increase accordingly
Verbal abuse is any sort of trash talking, racism, sexual harassment, offensive religious comments conveyed to others. You will be punished accordingly depending on the severity of the abuse. These bans have a time span of 1 day to a permanent ban.
This includes the support chat, support tickets and emails. Any excessive amount of spam or impolite requests will be classed as support abuse. These bans can last between 3 days to 7 days.
Sharing of accounts is punished from 1 month to 1 year, depending on the specific circumstances.
Multiple accounts are not permitted on FACEIT so the user will be left with one account active and any multiple account banned.
If you attempt to make a new account to avoid a ban on your main account then the new account will be banned permanently and the main account’s ban will start over. Repeated infractions can result in an extension of the ban length.
Any method of boosting, this includes elo boosting, illegitimately gaining ladder points or abusing the ladder system will result in your account being banned. The bans range from 31 days to permanent.
Anyone being abusive towards team mates or opponents in regards to personal conduct in game. Anyone seen to be acting in an inappropriate manor on the platform. The ban ranges from 1 day to 3 months.
Intentionally throwing matches
This can include: Intentionally feeding, intentionally not completing the games objectives and the like. Depending on the severity of the offence will decide the length of the ban ranging from 1 week to 31 days.
Leaving or AFK
AFK bans are assigned to a player that fails to join the game once the server has been spawned. Once the game has started, it is forbidden to leave, if a player does the system assess a leaver ban.
These bans range from 30 minutes to 2 weeks. The system is automated and identify's behaviors of players dodging matches and will assess longer bans accordingly. This also holds true for leaver bans the more often you leave and ruin a game for your team mates the higher the likelihood of being banned that much longer. These bans are assessed on a rolling month basis so make sure you are here to play or expect to have to wait awhile if you keep abusing these bans.
Abusing Captain Powers
This offence can be punished from 15 minutes to 2 weeks.
In game bug abuse
This category includes the exploitation of known in game bugs for your own advantage. The ban can last from 1 month to 3 Months. Most severe offences (e.g. removing textures, removing smoke grenades, ...) will be considered as cheating and may be detected by our Anticheat and thus will result in a permanent ban.
Griefing & Trolling
This means ruining the game for your team and can include giving away your team mates' positions or tactics. The ban can last from 1 Day to 31 days.
This ban is determined by watching one of the opposing players’ stream in order to know the enemy team actions or tactics. The ban can last from 1 Day to 31 days.
Spamming text binds repeatedly in-game. The actual content of the written spammed text will determine the length of the ban, which can range from 1 day to 1 week.
All 3rd party software that is not allowed by the game publisher and that can give an unfair advantage to a player or team go under the cheating category. This is also not limited to just cheat programs, for a full list please read our Anti-Cheat FAQ.
FACEIT has its own anticheat and players that get caught by the system will be automatically banned. Anticheat bans are not generally lifted and are permanent. We can consider removing a ban after two years after the banned player opens a support ticket, and only if he has not evaded his ban at any point.
League of Legends is determined manually by our support team via replays from the match in question.
World of Tanks Cheat bans are determined by our support team via replays from the match in question and possible screen shots and account access from the WoT website. These bans are also permanent. Abusing matches for in game credit is also classified as cheating and will result in a permanent ban.
Smite bans are also determined by our support team via replays from the match in question and the game developer.
The ban length for cheating with a game that we host on our platform is 2 years to permanent. You may request to play again on our platform once this length has been achieved on your original account ban.
The Appeal Process
System bans cannot be lifted unless there were technical issues which can be linked to platform's malfunctions leading to the ban.
If your ban was issued by our team and you believe you have been wrongly banned, you can open a support ticket explaining your point of view and providing us with the necessary documents to prove your innocence. Our team will review your case and act accordingly.
In order to guarantee a quick review of your case and an easier resolution, make sure to provide us with all the relevant details.
If you still require help click below to contact us directly by email