| SUPPORT

LoL - Match finished with no result?

Created On by FACEIT Support

 

On rare occasions, it is possible that you have finished your match, but the system is not finding the result. Please reconnect to the server in order to avoid being given a automatic leaver ban.

If after 5 minutes you are still receiving this error message, you should contact our Live Customer Support team and inform them about the issue.

Who shall call the Customer Support Team?

In order to ensure a quicker resolution of the different issues, only the team captain will be able to call our Live player support team by clicking on the "Support" button.

Which information should be provided to the Customer Support Team? 

  • Link to your match on FACEIT;  
  •  Screenshot of the missing results.

What will happen when we call the Live Customer Support Team?

Our team will check your match status and the screenshots you provided them with. The win will be set accordingly to the evidence provided.

 

 If you still require help click below to contact us directly by email

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