| SUPPORT

CS:GO - Connect Retry Errors

Created On by Charles

When connecting to a server and you receive a connect retry error in console that looks something like this:

Please keep in mind that this is a client side issue and we do not remove bans for client side issues. 

What is the issue?

This can be caused by quite a few different reasons. The most common is that the public port on your game is being blocked by either a program on your computer, your router firewall, or even your ISP can block access to the server.

Another issue could be if you have a strict firewall it might be blocking the public port to the server itself.

You will find everything else works fine your web browser your programs that access use the internet, it is just that your game can not connect. 

What can I do to fix the problem and join the match?

The fastest way to possibly join the match if you have this error is to change the public game port to the game you are playing. For a step by step process you can read this article here.

LAN Settings - Playing with friends

If this does not work to gain access to the server please try restarting your computer or your router. 

Below is also some helpful links from steam support that we suggest you read in order to solve the problem.

Secure connection failed, No Steam logon, or A connection to the VAC servers could not be made

Programs Which May Interfere with Steam

What can I do if I am given a AFK cooldown?

If you have been given a short cooldown you will have to wait for this to end as we do not remove these types of cooldown's as they are client side issues.

If you wish to dispute the temporary cooldown you can create a support ticket. What you must include:

  • Screenshot of the console showing the IP of the server you are trying to connect to
  • The link to the match room url.

Please note: We do not remove these cooldowns, but if longer then 12hrs and you can prove that you were present and trying to connect to the server we will look into reducing the cooldown for you

 

 If you still require help click below to contact us directly by email

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