Hardware - Shop orders

Created On by FACEIT Customer Services


All hardware orders require additional information from you. When you purchase the order we will ask you for the following information during the purchase of the item:

  • Full name
  • Phone Number
  • Street + Number
  • City or a Town
  • Country
  • Postal Code

If it is a piece of hardware that has different layouts like a keyboard we will also ask for this during the order process before it is placed.

If you have ordered a piece of clothing then we will also ask for the size you would like delivered as well.

After receiving and confirming the address you have sent us, the order will start processing which can take up to six weeks. 

You can check the progress of your order in your settings section of your account here - My Prizes

Please Note: The shipping is not included in this waiting time. Once the item has been shipped the status will be updated in your account settings and if you do not receive the item with in 6 weeks from the shipping status being updated then please do send us a ticket.



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