| SUPPORT

I have a VAC Ban - what can I do?

Created On by FACEIT Support

Whats your policy on VAC bans? 

Since all of our servers have the Valve Anti Cheat enabled on them we do not allow players who have a VAC or Developer Game ban in CS:GO/Dota2/TF2 to play on them.
 
If you have a VAC Ban from another game not hosted on our site of less then 365 days you will also not be able to play on our platform, until the ban exceeds 365 days.
 
If your ban has exceed 365 days and it isnt a ban from CSGO/Dota2 then please Provide the following:-  
  • FACEIT profile name: (Exact Spelling)
  • Email: 
  • Steam nickname: 
  • Steam ID 32 (steam_x:xxxxxxx): 
  • Steam ID 64 (76…): 
  • Gametype(Dota2/CSGO): 

You can obtain the above info from www.steamrep.com by using the steam secure login button on the right side.

Once you have logged in you can then click on your Steam avatar image and your info will show up below and you can just highlight and copy paste the info into the ticket you have created for us :)

  

Once you have, submit a ticket and we will look into manually setting up your account. Please also ensure that your Steam profile privacy is set to Public or our Customer Support team will not be able to add your account for you until you do.


 

 If you still require help click below to contact us directly by email

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