| SUPPORT

CS:GO - Game is still on warm up

Created On by FACEIT Support

The game is still on warm up - players are still missing 

All the players have five minutes in match making and ten minutes in a tournament from when the server was configured on the platform to join the game.

What do we do if not all players join in a matchmaking game?

  • Stay on the server till the warm up timer counts down
  • The system will automatically cancel the match 
  • You will be able to queue again into matchmaking

What do we do if not all players join in a tournament?

  • Stay on the server until the warm up timer counts down
  • The system will automatically cancel the match once the warm up timer counts down.
  • Please have your Captain call Live Customer support for us to award a win 

Our Customer support team can then check which team had a missing player and award the win to the correct team.

If you are missing a player and still want to play as a team of four in hopes that your fifth shows please have your captain !ready. Once the other full team !ready the match will begin. 

What happens to players who do not join the server?

Players who do not join in only matchmaking are given a automatic cooldown by our system. These cooldowns increase the more times they do not join. 

 

 If you still require help click below to contact us directly by email

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