| SUPPORT

Match not resulting

Created On by Darwin

If your Dota 2 match is not resulting, please reconnect to the server in order to avoid being given an automatic leaver ban and follow the steps below to resolve the issue. 

The Error Message

If after 5 minutes you’re still receiving this error message, you should contact our Live Support team and inform them about the issue. 

How do I call the Live Support admin?

The captain of either team may contact our Live Support team by pressing the "Support" button found inside the matchroom. 

Please ensure the captain provides the admin with a screenshot of the final score.

What will happen next?

Using the screenshots you’ve provided, the admin will set the result for the winning team. If no proof of score is given to the admin, the match will, unfortunately, have to be cancelled. 

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