At FACEIT, a team of admins is prepared and eager to assist you with any issues that arise during live matches. Keep reading to learn how to get in touch with them.
Who is eligible to reach out to live support?
Only the team captain is able to contact live support. Having multiple users reach out to different admins for varying solutions could create further problems.
Users with a premium subscription are given priority for captain status.
How do I contact live support?
In the match lobby, select the three dots positioned at the upper right corner of the match room and select 'Support'
If you're seeking assistance with an ongoing issue and want to read up on other concerns or submit a ticket to our community support team, click on 'Go to FACEIT support'. For real-time live issues, click on 'Live Chat'.
You will see a popup in the bottom right corner. This box will contain the conversation with our live support and state which position in the queue you’re at. The admin team will get to your message as quickly as they can, although this may be delayed slightly during peak times.
One of our admin team will help you as best they can.
Please bear in mind that Live Chat is only for live issues with a match such as connection or server issues.
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