| SUPPORT

RL - Match finished will not Result?

Created On by Charles

On rare occasions, it is possible that you have finished your match, but the system is not finding the result. 

Who shall call the Customer Support Team?

In order to ensure a quicker resolution of the different issues, please only have one person do this. All you have to do is click the ‘Call Admin’ button within the FACEIT Match room.

Which information should be provided to the Customer Support Team? 

  • Screenshot of the result.

How to can I do this?

  • You can do this with Steam on your PC using the default ‘F12’ key. Here is an article on where to find these screen shots. 
  • From the Xbox you can capture the screenshot when you double-tap the ‘Xbox’ button, and then pressing the ‘Y’ button saves the image. Here is an article to show where to find these screen shots.

What will happen when we call the Live Customer Support Team?

Our team will come directly to the match room page and speak to you in the room page chat. They will check your match status and the screenshots you provided them with. The win will be set accordingly to the evidence provided.

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