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Disabling/Updating 2-Factor Auth and Backup Codes

Created On by Charles

Removal or Updating Phone information

Get a new number or just feeling extra secure with your current password? No problem..choose the "Edit" option in the Account Security option. 

  • A pop up window will appear where you can choose "Remove" or "Change phone"
  • If you remove, your phone number will be erased from your FACEIT account and the 2FA will be removed as well.
  • If you choose change phone you will then be prompted to enter your new phone number on your account and then save.

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Generated Backup Codes

 Once you have enabled the 2FA you will be able to see your back up codes.

  • Choose view codes from your security settings page
  • You must verify a code from your google authentication app in order to be able to see these codes.
  • Once you have entered the code and we have verified your account the back up codes will be displayed and also will show which ones have been used already.
  • You will be able to generate new codes, download them, or print them. 

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Please make sure that you download/print these codes and save them where you can find them in order to gain access to your account. If you reset your phone to factory default or purchase a new phone you must have these codes to be able to access your account and make the necessary changes so you can use your new device or reset device.

 

 

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