| SUPPORT

Having issues with our anti-cheat client?

Created On by FACEIT Customer Services

 

"Your system is out of date, you are missing important Windows updates!"

If you have this error, this is because you are using an old version of Windows 7, that does not support SHA2 code signing, which is now required by a Microsoft policy for new drivers signing certificates. There is no way around that, you will have to make sure your OS has the last security updates.

Downloading the following security patch should solve this issue: March 2017 Microsoft Security update

We are aware that some people using cracked versions of Windows 7 are unable to apply any updates because their OS has been modified. There is nothing we can do about that, you will need to reinstall a version of Windows where updates are working properly.

FPS drops/stutter when using the mouse and/or keyboard

This is likely caused by a file being blocked by the AC that is constantly trying to reload into the game, and thus cause stuttering. Your debug.log file in %appdata%/FACEIT/FACEIT Client will give you information about which file has been blocked. Read below about how to deal with blocked files.

This could also be caused by having -high in your Steam game launch options. It is not recommended to use this launch option, as it can mess up with the Windows process scheduler and cause some mouse lag issues for some people.

"Blocked file <xxxxxxx>"

The AC protects the game and block some files that are seen as suspicious when they try to get loaded into the game. If the game is working properly, then you can simply ignore this message.

If this is preventing you from launching the game, some of your Windows files or video driver files might be modified and/or corrupted. Please try the following solutions:

  • Do a system scan with Malwarebytes Anti-Malware to find any malware that might have modified critical windows files
  • Your system's root certificate might be broken/outdated, try to update them with this Windows update page: Support for urgent Trusted Root updates for Windows Root Certificate Program in Windows
  • Check for corrupted Windows files with the System File Checker
  • Search on Google the blocked file name, that will probably tell you from which program it comes from. If the file is related to your video/network/audio drivers, simply updating them to the latest version should resolve the issue.

"Error verifying digital signature. Make sure your system's root certificates are up to date."

You have this error because your system root certificates are broken/outdated. You can update your root certificates by downloading the correct Windows update on this page: Support for urgent Trusted Root updates for Windows Root Certificate Program in Windows

"You need to have Kernel Patch Protection enabled to launch FACEIT AC"

If you have this error, you have most likely modified your Windows kernel to disable Kernel Patch Protection, which is a security feature of Windows. It is also known as "Patchguard".

Some cracked versions of Windows are also known to hack the kernel. You will need to remove whichever crack you have installed which modified it.

It is also possible that your system is infected by a rootkit.

You can try to revert the changes that you have done, but it is at your own risk. Reinstalling a proper version of Windows might be needed in some cases, if you cannot recover the original kernel.

"Invalid Certificate"

If you have this error when trying to connect to the game server, this is usually because you are not running the AC, or you are trying to connect from the wrong Steam account.

This could also happen if you are not starting the game through Steam, for example if you created a shortcut to the executable file which is in the game folder. You will need to launch it through Steam or create a proper shortcut from the Steam client.

"Failed to check for updates"

If you have a strict firewall then please ensure that the port 6789 is set open for TCP. We also recommend making sure that if you have an anti virus you ensure the client is given an exception in order to allow it to function properly on your system.

The client crashes a few seconds after starting, or the client does not start

Open an administrator command prompt and type:

  • Click Start, click All Programs, and then click Accessories.
  • Right-click Command prompt, and then click Run as administrator.
  • If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  • Then type bcdedit /debug off and press enter

This should allow the client to start without crashing.

Blue screen indicating FACEIT.sys

If you are having blue screens, you need first to test your RAM with memtest86 to make sure they are not caused by faulty RAM modules or other hardware issues, which is what happens in most cases. It is generally recommended to leave it overnight as it may need multiple hours to find errors.

If no errors are found, then please open a support ticket with the crash dump file from C:/Windows/Minidumps attached.

Report an issue

For anyone experiencing any additional problems then we would kindly ask you to get in touch with us via this link and our dedicated CS team will assist in getting you up and running : - Contact Support

 

 

 

 If you still require help click below to contact us directly by email

chrome_2017-09-19_08-19-46.png

 

Powered by Zendesk