Public BETA Known Issues

Welcome to our Known Issues page.

This space is dedicated to maintaining transparency and ensuring you're well-informed about any challenges that may arise while using our services.

Here, we list and explain current issues, their status, and possible workarounds.
We are committed to regularly updating this page to provide you with the latest information.

For additional information and common inquiries, please visit our FAQs page. Your feedback is invaluable to us.
If you encounter any issues or have suggestions, kindly fill out our Feedback Form. Your input helps us continually improve our services.

UI/UX

The number of shown friend requests is incorrect
When It Started: 17th October 2023
What It Affects: While viewing the friend requests, it's possible that the label under `Friend Requests` shows a different value than the friend requests visible on the page
Current Status: Open
Severity: Minor
Last Updated: 16th November 2023

Date formatting is not working for some languages
When It Started: 26th October 2023
What It Affects: Date formatting is not working as expected for languages that require a different format than the default format used in English. This might be especially noticeable while navigating in Tournaments
Current Status: Investigating
Severity: Major
Last Updated: 16th November 2023

Icons are not aligned on chat
When It Started: 17th November 2023
What It Affects: Emoji and upload buttons are not vertically centered in chat text area
Current Status: Open
Severity: Minor
Last Updated: 17th November 2023

FACEIT organizer shows an empty sidebar
When It Started: 17th November 2023
What It Affects: Opening FACEIT organizer page which shows a sidebar that is empty and currently has a lot of empty space next to the posts from the organizer
Current Status: Open
Severity: Minor
Last Updated: 17th November 2023

Logo missing on share component
When It Started: 21st November 2023
What It Affects: FACEIT's logo is missing from the Share component
Current Status: Open
Severity: Minor
Last Updated: 21st November 2023

MATCHMAKING

Quickly changing between routes might make the Matchmaking page not load
When It Started: 16th November 2023
What It Affects: The matchmaking page might get stuck in the loading state if the user tries to quickly change between multiple pages
Current Status: Open
Severity: Minor
Last Updated: 16th November 2023

TOURNAMENTS

Non-existing tournaments show an empty page instead of not found
When It Started: 23rd October 2023
What It Affects: When trying to access a tournament that does not exist anymore/wasn't created the user may be presented a blank gray screen instead of being redirected to the 404 page.
Current Status: Open
Severity: Major
Last Updated: 16th November 2023

The active tab isn't highlighted on the Tournament Admin Navigation bar
When It Started: 25th October 2023
What It Affects: While navigating on the Tournament Admin sections, the navigation bar might not highlighted with the current selected navigation tab.
Current Status: Open
Severity: Minor
Last Updated: 16th November 2023

NAVIGATION

When quickly navigating between multiple pages it’s possible to get stuck in the loading state
When It Started: 17th November 2023
What It Affects: Play page/route, if the user if quickly navigating between multiple pages it can happen on occasion to get stuck in the loading state while trying to access the play tab.
Current Status: In progress
Severity: Minor
Last Updated: 17th November 2023

The hamburger menu doesn’t work on mobile
When It Started: 17th November 2023
What It Affects: While on a mobile viewport, the hamburger menu is not displaying/hiding the navigation overlay
Current Status: Open
Severity: Major
Last Updated: 17th November 2023

Show more top steams section leads to 404
When It Started: 17th November 2023
What It Affects: Show more button on Top Stream section on the Home Page (CS2) leads to a page that does not exist
Current Status: Open
Severity: Minor
Last Updated: 17th November 2023

Can’t access player profile from post comments
When It Started: 21st November 2023
What It Affects: There’s an issue preventing access to players profile when you try to click on it in their posts comments.
Current Status: Open
Severity: Minor
Last Updated: 21st November 2023

Navigating to user profile from hub/clan is not working
When It Started: 21st November 2023
What It Affects: While viewing the member list on a Hub/Clan, clicking on the "Go to Profile" text will not navigate you to the user profile.
Current Status: Open
Severity: Minor
Last Updated: 21st November 2023

Show more button on “Top Streams” section
When It Started: 21st November 2023
What It Affects: Clicking on the "Show More" button under the "Top Streams" section will take you to the not found route
Current Status: Open
Severity: Minor
Last Updated: 21st November 2023

USER PROFILE

Social blocks are not working
When It Started: 17th November 2023
What It Affects: When you block someone on the Beta version you can still see the profile.
Current Status: Open
Severity: Minor
Last Updated: 17th November 2023

Report player modal doesn’t always appear
When It Started: 17th November 2023
What It Affects: While viewing the player profile in a modal if you try to report someone it doesn't show the report modal.
Current Status: Open
Severity: Minor
Last Updated: 17th November 2023

Block user still shows profile information
When It Started: 21st November 2023
What It Affects: If you block a user, navigating to their profile will still show you the profile information
Current Status: Open
Severity: Minor
Last Updated: 21st November 2023

FIXED ISSUES

The font size on the beta website is different compared to production right now.
When It Started: 9th November 2023
What It Affects: We are aware of some font inconsistencies, particularly on the Tournaments and Hubs, where the font can be displayed with a smaller size or with a different font serif.
Severity: Minor
Last Updated: November 2023

Left sidebar menu highlight
When It Started: 15th November 2023
What It Affects: On the left sidebar, the "Rankings" word is not highlighted when viewing the Rankings page.
Severity: Minor
Last Updated: 21st November 2023

The left sidebar disappears after leaving a party on a page where the sidebar is enabled
When It Started: 16th November 2023
What It Affects: If the user is on a page where the left sidebar exists and it’s visible, leaving a party can make the left sidebar go away.
Severity: Major
Last Updated: 21st November 2023

Accessing the user setting will display a pop-up notification displaying if the user email is verified
When It Started: 17th November 2023
What It Affects: Accessing the user setting will display a pop-up notification displaying if the user email is verified.
Severity: Minor
Last Updated: 21st November 2023

Videos can not play on the user profile
When It Started: 17th November 2023
What It Affects: Videos can not play on the user profile
Severity: Minor
Last Updated: 28th November 2023

Player profile modal can load profile on the background
When It Started: 17th November 2023
What It Affects: Clicking on a link that opens the player profile in a modal can sometimes also load the player profile on the background
Severity: Minor
Last Updated: 28th November 2023

Navigate to user profile from admin Live Issues
When It Started: 22nd November 2023
What It Affects: When clicking on a user profile from inside the admin/tickets (live issues) page of a hub it neither shows the correct sub-menu nor successfully opens the player's profile.
Severity: Minor
Last Updated: 28nd November 2023