Hardware & Merchandise Delivery Information

All orders purchased through the FACEIT Shop which are not automatically delivered (i.e., peripherals, merchandise) should be dispatched within 5 working days of receiving the order.

For any reason, such as, product out of stock, incorrect address, the order dispatch may be delayed. If this is the case, we will update contact you through ‘Your Orders’

The estimated delivery time for these orders is 21 days but there may be times where this goes over due to customs clearance, response times (as mentioned above). We will update you through ‘Your Orders’.


We will cover delivery charges for any external delivery of items, however, any customs charges or taxes will need to be paid by the recipient, this is normally requested to be cleared once dispatched. Order information will be sent via email or mobile contact in regards to this matter by the 3rd party supplier.

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